Activating Most Active and Most Recent Labels - Versions Prior to Eureka

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Navigation and UI Configuration
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Role required
Functionality described here requires the Admin role.

1 Overview

ServiceNow offers a viewable history of an ITIL user's recently-viewed records, and it can display an ITIL user's most viewed items. Both are implemented as labels, and once activated they will appear in the ITIL user's Navigator on the left, just under the Menu settings.

ViewHistory1.png

2 Activating Most Active and Most Recent labels

To activate these labels, an ITIL user must first have viewed some records within ServiceNow. Once this has happened, the ITIL user performs the following steps to activate their "Most Active" and "Most Recent" labels:

  1. Navigate to their Homepages
  2. Click "Add content"
  3. Select "Labels" from the first pane
  4. Select "Most Recent" from the second pane to activate that label. It is not necessary to click http://wiki.service-now.com/images/a/a7/Add.png
  5. Select "Most Active" from the second pane to activate that label. It is not necessary to click http://wiki.service-now.com/images/a/a7/Add.png
  6. Once you've select the labels you want to activate, refresh your browser (F5)

ViewHistory2.png


The labels should now be visible in the Navigator like in the first image above. Items in the "Most Recent" label are listed chronologically in reverse order, as you'd expect from a History list.

3 Deactivating Most Active and Most Recent labels

If ITIL and Admin users do not wish to see the Most Active and Most Recent labels once they have activated them, they can be deactivated. To do so, simply click the title of one, which will open that label. From there, it can be deactivated. Upon next browser refresh, that label will no longer be displayed:

ViewHistory3.png

4 Removing Feature Altogether

To remove this feature altogether, do the following:

  1. From the left navigation pane, select System Definition >Labels, and then delete everything with a name of Most Active or Most Recent.
  2. From the left navigation pane, select System UI > Widgets, and deactivate the Labels widget. This prevents it from showing up in the Add Content part of Homepages.
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