Activating ServiceNow Plugins

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  • Activating ServiceNow Plugins

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1 Overview

Plugins provide additional optional features that can be activated within a ServiceNow instance. The activation process varies by plugin.

Note: After a plugin is active, you cannot deactivate it.

For a list of plugins, see List of Plugins.

2 Activating Published Plugins

Most plugins are published. A user with the admin role can activate any published plugin.

3 Requesting Plugins

Some plugins are available only by request. There are two primary reasons why a plugin is only available by request:

  • New Plugins - When a new plugin is added to the platform, in some cases ServiceNow may want to work directly with the customer in order to implement the plugin.
  • Operational Considerations - Some plugins may have operational considerations that are only appropriate for certain deployments.

4 Purchasing Plugins

Some features require a separate subscription from the rest of the ServiceNow platform. To purchase a subscription, contact your ServiceNow account manager. In most cases, the account manager will arrange to have the plugin activated on your organization's production instances, generally within a few days. In some cases, you can activate the plugin within the instance.

If you do not have an account manager, decide to delay activation after purchase, or want to evaluate the feature on a sub-production instance before purchase, follow the steps under Activating Published Plugins. If the plugin is not listed in the Plugins module, make a request through HI.

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