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Activating ServiceNow Plugins

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Plugins
  • Activating ServiceNow Plugins

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Contents

1 Overview

Plugins provide additional optional functionality that can be activate within a ServiceNow instance. The activation process varies by plugin.

Note
Note: After a plugin is active, you cannot deactivate it.


For a list of plugins, see List of Plugins.

2 Activating Published Plugins

Most plugins are published. A user with the admin role can activate any published plugin.

3 Requesting Plugins

Some plugins are available only by request. There are two primary reasons why a plugin is only available by request:

  • New Plugins - When a new plugin is added to the platform, in some cases ServiceNow may want to work directly with the customer in order to implement the plugin.
  • Operational Considerations - Some plugins may have operational considerations that are only appropriate for certain deployments.

4 Purchasing Plugins

Some features require a separate subscription from the rest of the ServiceNow platform. To purchase a subscription, contact your ServiceNow account manager. The account manager will arrange to have the plugin activated on your organization's production and sub-production instances, generally within a few days.

Note
Note: If you do not have an account manager or decide to delay activation after purchase, use the steps below when you are ready to activate.


You can evaluate the feature on a sub-production instance without charge by requesting it from the HI Customer Service System.

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