From ServiceNow Wiki

Plugins
Activating ServiceNow Plugins
Related Topics
Upgrades and the Release Cycle

1 Overview

Plugins provide additional optional functionality that administrators can activate within a ServiceNow instance. For a list of plugins, see List of Plugins.

1.1 Activating Published Plugins

Most plugins are published, meaning that global administrators can activate any published plugin.

Instructions for activating a plugin.

Navigate to System Definition > Plugins. Right-click the plugin name on the list and select Activate/Upgrade. [Optional] Select the Load demo data check box. Some plugins include demo data—sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good policy when first activating the plugin on a development or test instance. You can load demo data after the plugin is activated by repeating this process and selecting the check box. If the plugin depends on other plugins, these plugins and their activation status are listed. Click Activate.

1.2 Requesting Plugins

Some plugins are available only by request. There are two primary reasons why a plugin is only available by request:

• New Plugins - When a new plugin is added to the platform, in some cases ServiceNow may want to work directly with the customer in order to implement the plugin.
• Operational Considerations - Some plugins may have operational considerations that are only appropriate for certain deployments.

To activate the plugin, make a request to ServiceNow Technical Support using the Request Plugin Activation module from HI.