Adding Content Items to Service Catalog
| Note: This article applies to Fuji. For more current information, see Content Items at http://docs.servicenow.com
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A content item is a service catalog item that provides information instead of goods or services. Content items may reference knowledge articles, static blocks of text, or external web-based content.
2 Content Items
To define content items:
- Navigate to Service Catalog > Catalog Definition > Content Items.
- Click New.
- Fill in the form to define the item (see table).
- Click Submit.
|Name, Category, Icon, Roles, Active,||As for standard catalog items.|
|Content type|| The type of information to display when a user selects the item.
|Target|| Location where the content appears.
|URL|| The full URL (including the prefix http:// or https://) for external content to display when a user selects the item. This field is available only if the Content type is External Content.
Note: Since ServiceNow instances are accessed via HTTPS, links to HTTP sites may result in a mixed mode content error or warning, depending on browser security settings.
|KB article||The knowledge article to display when a user selects the item. This field is available only if the Content type is KB Article.|
|Short description, Description, Picture||As for standard catalog items. These fields are only available if the Content type is Catalog Content.|