Book:ITIL Problem Implementation

From ServiceNow Wiki
Home > Get Started > Book:ITIL Problem Implementation
Jump to: navigation, search
Book-Icon This is a Wiki-Book books / bookshelf ]
[ load book ]  [ PDF ]  [ order as printed book ]

1 ITIL Problem Implementation

1.1 Applying ITIL Principles to ServiceNow

Logging Problems
Creating a Template
Creating a Record Producer
Defining an Inbound Email Action
Defining an Assignment Rule
Investigating
Defining a Workflow
Gathering Problem Data
Resolving
Requesting a Change
Continual Service Improvements
Reporting
Was this article helpful?
Yes, I found what I needed
No, I need more assistance