Calgary Release Notes

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Overview

The Calgary release provides enhancements that accelerate IT responsiveness and innovation and drive enterprise visibility and standardization.

You can also download all Calgary release notes pages as a PDF.

Warning
Warning:
  • Customers running Berlin, Berlin Patch 1, Berlin Patch 2, or any hotfixes to these versions must contact ServiceNow Technical Support before upgrading to the Calgary release. This does not apply to customers whose instances are being upgraded to Calgary Patch 4 or higher.
  • Customers upgrading to Calgary may encounter issues with Outlook emails. For details, see KB0529478 in the ServiceNow Knowledge Base.
  • Customers upgrading to Calgary may encounter an issue where "guest" users cannot create incidents. This can be remedied by unlocking the guest user or by setting glide.pop3.process_locked_out to true. Be aware that setting the glide property to true enables users from untrusted domains to trigger inbound actions. See Allowing Locked Out Users to Trigger Inbound Email Actions for details.

Enhancements

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Flowchart small.png Applications

Data Certification

Ensure that CMDB data is accurate. Define criteria, create filters, and use schedules to drive data validation. Supports notifications and escalations.

Procurement

Helps you manage requests and purchase orders. Features include creating purchase orders and purchase order lines, creating receiving slips and receiving slip lines, and sourcing requests using transfer orders and purchase orders.

Contract Management

New features include relating assets to contracts, terms and conditions, adjusting contracts, generating expense lines for contracts, logging contract history, and using rate cards with contracts.

Work Management

Provides skills and location driven work assignment. Offers seamless process flow from incident and other tasks.

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Admin new.png Platform

Tablet Interface

New iPad interface supports nearly full-product functionality with a user-friendly interface.

PDF Page Header Footer Templates

Allows users with the report_admin role to create header and footer templates. Allows reporting users to apply header and footer templates to exported PDFs.

Field Comparison

Allows users to evaluate equality between field values using the condition builder.

Zing Text Search

Improves performance and replaces the text index reaper with a new text index structure.

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Hammer nail clean small.png Development, Integrations, & Email

Application Creation

Streamlines custom application creation by making it easier to create tables, linking code changes to applications, and publishing finished applications to update sets.

Table Administration

Simplifies and consolidates table creation and editing into one convenient location and uses a standardized user interface.

Schema Map

Improved representation and navigation of tables and relationship types. Ability to view table columns, navigate to table data and dictionary entries, and print the schema map.

Scripting APIs

Eliminates the need to make Java Packages calls from your scripts. Includes Packages Call Removal Tool to migrate custom code.

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Automation Arm Small Colored.png Automation

Cloud Provisioning

New application enables the provisioning and management of private (VMware) and public (Amazon EC2) virtual machines in a single application that is fully integrated with ServiceNow.

Workflow Validation

New validation tool enables workflow designers to run validation tests on their models prior to publication and to detect potential problems in update sets containing separate workflow elements.

Microsoft Hyper-V Discovery

Discovery now creates CMDB records for the Hyper-V server, including the host machine, running virtual machines, stored templates, and component relationships.

Discovery Throttling

To mitigate performance issues during large discoveries, resource throttling controls the interval between Discovery sensor processing jobs so that no two sensors are processed simultaneously.

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Available Versions

The Calgary family includes these patches and hotfixes. For more information about the ServiceNow release cycle, see Upgrades and the Release Cycle. For more information about how to upgrade your instance, see Requesting an Upgrade.

Release Version Release Type
Calgary Patch 7 Hot Fix 5 Hotfix
Calgary Patch 7 Hotfix 4 Hotfix
Calgary Patch 7 Hotfix 3 Hotfix
Calgary Patch 7 Hotfix 2 Hotfix
Calgary Patch 7 Plus Hotfix 1 Hotfix
Calgary Patch 7 Patch
Calgary Patch 6 Patch
Calgary Patch 5 Hotfix 1 Patch
Calgary Patch 5 Patch
Calgary Patch 4 Hotfix 2 Hotfix
Calgary Patch 4 Hotfix 1 Hotfix (Not Recommended)
Calgary Patch 4 Patch
Calgary Patch 3 Hotfix 4 Hotfix
Calgary Patch 3 Hotfix 3 Hotfix
Calgary Patch 3 Hotfix 2 Hotfix
Calgary Patch 3 Hotfix 1 Hotfix
Calgary Patch 3 Patch
Calgary Patch 2 Hotfix 12 Hotfix
Calgary Patch 2 Hotfix 11 Hotfix (Not Recommended)
Calgary Patch 2 Hotfix 10 Hotfix (Not Recommended)
Calgary Patch 2 Hotfix 9 Hotfix (Not Recommended)
Calgary Patch 2 Hotfix 7 Hotfix (Not Recommended)
Calgary Patch 2 Hotfix 5 Hotfix (Not Recommended)
Calgary Patch 2 Hotfix 4 Hotfix (Not Recommended)
Calgary Patch 2 Hotfix 3 Hotfix (Not Recommended)
Calgary Patch 2 Hotfix 1 Hotfix (Not Recommended)
Calgary Patch 2 Patch (Not Recommended)
Calgary Patch 1 Hotfix 8 Hotfix (Not Recommended)
Calgary Patch 1 Hotfix 7 Hotfix (Not Recommended)
Calgary Patch 1 Hotfix 6 Hotfix (Not Recommended)
Calgary Patch 1 Hotfix 5 Hotfix (Not Recommended)
Calgary Patch 1 Hotfix 4 Hotfix (Not Recommended)
Calgary Patch 1 Hotfix 3 Hotfix (Not Recommended)
Calgary Patch 1 Hotfix 2 Hotfix (Not Recommended)
Calgary Patch 1 Hotfix 1 Hotfix (Not Recommended)
Calgary Patch 1 Patch (Not Recommended)
Calgary CA 6 Hotfix 3 Hotfix (Not Recommended)
Calgary CA 6 Hotfix 2 Hotfix (Not Recommended)
Calgary CA 6 Hotfix 1 Hotfix (Not Recommended)
Calgary CA 6 Patch (Not Recommended)
Calgary Fixes Feature (Not Recommended)

Feedback

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