Dublin Release Notes

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Note
Note: This article applies to Fuji and earlier releases. For more current information, see Geneva Release Notes, Helsinki Release Notes, Istanbul Release Notes,Jakarta Release Notes at http://docs.servicenow.com

The ServiceNow Wiki is no longer being updated. Visit http://docs.servicenow.com for the latest product documentation.


Overview

The Dublin release delivers enhancements to accelerate innovation, mobility, consolidation, and automation within IT and across the entire enterprise.

You can also download all Dublin release notes pages as a PDF.

Before Upgrading to Dublin

Review this information before upgrading an instance to Dublin:

  • Customers may be unable to establish an OAuth connection to IMAP and SMTP email servers. For details and workaround information, see KB0536550 in the ServiceNow Knowledge Base.
  • Customers may encounter issues with email if the Email Account plugin is disabled and they are using their own mail server with Transport Layer Security (TLS). For details and workaround information, see KB0535687 in the ServiceNow Knowledge Base.
  • Customers upgrading to versions prior to Dublin Patch 2 may encounter issues with email notifications if the Subscription Based Notifications plugin is not active. For details and workaround information, see KB0539070 in the ServiceNow Knowledge Base.

Enhancements

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Flowchart small.png Applications

Vendor Performance

Drives value from vendors by evaluating and comparing them across common criteria. Provides unique graphical formats for viewing key performance information.

Resource Management

Enables reliable resource forecasting through a real-time, single system of record for all work and resources.

HR Service Automation

Tracks and manages interactions and requests between employees and human resource staff.

Incident Alert Management

Manages crises by consolidating all communications in a dashboard, bringing together all involved users for quick resolutions. Integrates with Notify for conference call and SMS support.

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Smartphone Interface

Optimizes the ServiceNow mobile user experience for service catalog and knowledge base access from iPhones and Android phones. Adds productivity features such as real-time record commenting, homepages, and tagging.

Tablet Interface

Supports Android Ice Cream Sandwich and Jelly Bean. Adds label editing, deleting, and sorting capabilities to improve user experience.

Notify

Supports notifications via text messages and voicemails. Manages conference calls between participating users for quick communications.

Reporting Engine

Provides a new charting engine that uses the Highcharts charting library and supports client-side report generation.

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Team Development

Enables teams to work in parallel on separate ServiceNow instances while sharing code and resolving collisions throughout the development life cycle.

Application Creation

Organizes activated plugins by application for better visibility into installed components. Includes choice lists and homepages in applications. Enhances ability to restore deleted records.

JavaScript Debugger

Provides troubleshooting and debugging information on business rules and script includes.

Field Watcher

Provides troubleshooting and debugging information for actions on form fields.

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Automation Arm Small Colored.png Automation

Configuration Automation

Defines and governs the configuration of Puppet servers through the service catalog and CMDB.

Password Reset

Allows organizations to implement and monitor highly customizable and secure self-service or service-desk password-reset processes for ServiceNow instances.

Password Reset - Orchestration Add-on

Provides the ability to reset Active Directory passwords and create connections to custom credential stores and custom verification methods.

Orchestration Naming

Renames Runbook Automation to Orchestration. Offers activities, catalog items, and other add-ons in separate packs.

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Available Versions

The Dublin family includes these patches and hotfixes. For more information about the ServiceNow release cycle, see Upgrades and the Release Cycle. For more information about how to upgrade your instance, see Requesting an Upgrade.

Release Version Release Type
Dublin Patch 8 Hotfix 4 Hot Fix
Dublin Patch 8 Hotfix 3 Hot Fix
Dublin Patch 8 Hotfix 2 Hot Fix
Dublin Patch 8 Hotfix 1 Hot Fix
Dublin Patch 8 Patch
Dublin Patch 7 Hotfix 6 Hot Fix
Dublin Patch 7 Hotfix 5 Hot Fix
Dublin Patch 7 Hotfix 4 Hot Fix
Dublin Patch 7 Hotfix 3 Hot Fix
Dublin Patch 7 Hotfix 2 Hot Fix
Dublin Patch 7 Hotfix 1 Hot Fix
Dublin Patch 7 Patch
Dublin Patch 6 Patch
Dublin Patch 5 Patch
Dublin Patch 4 Patch
Dublin Patch 3 Hotfix 2 Hot Fix
Dublin Patch 3 Hotfix 1 Hot Fix
Dublin Patch 3 Patch
Dublin Patch 2 Patch
Dublin Patch 1 Hotfix 3 Hot Fix
Dublin Patch 1 Hotfix 2 Hot Fix
Dublin Patch 1 Hotfix 1 Hot Fix
Dublin Patch 1 Patch
Dublin EA 8 Patch (Not available)
Dublin Feature

Feedback

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