The Employee Self-Service application gives supported end users a clean, simple front end to their IT support organization. By default, end users can:
- View their Homepage
- View the Service Catalog ordering page to report an incident or order services
- View the Knowledge Base
- Run a discovery applet to provide the Help Desk useful information about their computer system
- Report an Incident or view their open incidents
- View their Service Catalog requests and requested items
- View their ServiceNow profile to update their information or change their ServiceNow password
- Take a customer survey
IT and Admin users can use view-management to view the self-service view.
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