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Employee Self-Service

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Employee Self-Service
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Employee Self-Service
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Overview

The Employee Self-Service application gives supported end users a clean, simple front end to their IT support organization. By default, end users can:
  • View their Homepage
  • View the Service Catalog ordering page to report an incident or order services
  • View the Knowledge Base
  • Run a discovery applet to provide the Help Desk useful information about their computer system

  • Report an Incident or view their open incidents
  • View their Service Catalog requests and requested items

  • View their ServiceNow profile to update their information or change their ServiceNow password
  • Take a customer survey

IT and Admin users can use view-management to view the self-service view.

File:SelfService.png
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