Fall 2010 Release Notes

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The Fall 2010 release was released October 1, 2010 and includes the following enhancements and new functionality.

A manual detailing new functionality can be found here.

This release is no longer recommended for upgrades. If you want to upgrade an instance, consider a current version. For the Fall 2010 Release release:

Build date: 10-01-2010_0910
Build tag: glide-fall2010-09-22-2010
Note
Note: See how to determine the version on your instance.


1 Feature Matrix

Feature
Automatic for all Automatic for new instances Admin can enable plugin Contact ServiceNow for plugin
— Platform Enhancements —
Performance Enhancements - Navigation Tick.png


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High Security Plugin


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Enhanced Content Management System
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KB Wiki Authoring
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Enhanced List Views
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— Application Enhancements —
Enhanced Project Portfolio Management

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Enhanced Employee Self-Service Portal
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Enhanced IT Financial Management

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Enhanced Service Level Agreements
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Enhanced Release Management


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Enhanced Field Service Management


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— New Applications —
IT Process Orchestration (Runbook Automation)


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Sales Force Automation

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Software Development Lifecycle


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VMware Process Pack for IT Process Orchestration


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2 Description of Functionality

Our Fall 2010 release contains the following new or improved functionality:

  • MID Server role added to ACLs: The mid_server role is now included in the ACLs for tables required by the MID Server. These tables are now protected by Strict security which requires the mid_server user to be included in the ACLs. In systems in which basic authentication is enabled, the MID Server will not function after an upgrade to the Fall 2010 release unless this role is assigned.
  • Context Menu Plugin: Context menu items have been moved from UI Macros to a database table called Context Menu [sys_ui_context_menu].
  • Enhanced Discovery process for determining VMware component relationships: As a part of the new Runbook Automation for VMware, Discovery has been enhanced to find templates stored on ESX Servers and to map the relationships between VMware components. This information is used to populate records in Runbook.
  • Discovery Timeline support: Discovery now supports timelines, which generate graphical displays of the ECC Queue and provide additional information about each probe and sensor that runs.
  • Inventory Management: This new feature in the Field Service Management Plugin coordinates part selection and delivery to the Field Service Agent.
  • xMatters (alarmpoint) and xMatters on demand: New plugins provide real-time integration with xMatters products.
  • Enhanced Backout for Update Sets: The back out button now reverses both record-level updates and changes to the dictionary.
  • Process Flow Formatter Plugin: This plugin displays the different stages in a linear process flow across the top of a record. It is included in the Release Management v2 and Sales Force Automation plugins.
  • Wiki Plugin: This plugin allows administrators to add Wikitext fields to forms.
  • Common Practice Plugins: This series of plugins is intended to maximize instance efficacy and user experience. They are installed by default on all new instances.
  • Synchronous Ajax: Reduced use of synchronous AJAX calls on the client side improves browser performance for instances on slow networks or with high processing loads. See Asynchronous Glide Ajax for examples of asynchronous calls that reduce processing time.
  • Tiny URL Support Plugin: Tiny URL Support enables the generation of shortened URLs to eliminate issues in Microsoft Internet Explorer when dealing with very long URLs. This plugin is activated automatically with the List v2 plugin and for all new ServiceNow instances. An administrator can activate this plugin manually.
  • Improved login performance on high latency connections: Login performance has been improved by reducing the number of round trip Ajax calls made between the server and the client.
  • Form Layout With Fixed Top Bar: The title bar of a form now remains fixed]] during vertical scrolling. This feature allows form controls to remain in view.
  • Web Service Insert Multiple Plugin: This plugin enables multiple inserts for the Direct SOAP API.
  • Overriding dictionary definitions on extended tables: If a field appears on both a base table and an extended table, administrators can override parts of the field's definition on the extended table.
  • Updated timelines using Timeline Pages: The Timeline Plugin was superseded by Timeline Pages, which delivers improved editing functionality and range controls in timelines.
  • Project Management user resource timeline improvements: The resource timeline rendering performance was improved, as were the range selection controls. New features include multiple frames, an auto refresh feature, and a current date/time indicator that sweeps across the timeline automatically.
  • Auto-complete feature for reference fields: A new attribute was added to enable auto-completion for any column appearing in a reference field pick list. In previous versions, auto-completion was only applied to the display value of the current field.
  • Oracle Database 11g Support: The ServiceNow platform now supports Oracle Database 11g.
  • JSON and SOAP multiple insert support: ServiceNow now supports the creation of multiple new records for JSON and SOAP.
  • I18N: Knowledge Management Internationalization Plugin v2: This plugin allows users to create language-specific knowledge articles and keep translations related to each other so that they are easy to manage.
  • Database Rotation: This functionality reduces database load on large cyclic data sets.
  • Assign software licenses to CIs manually: When software licenses are assigned manually, license counts are calculated directly from the number of assigned licenses by a new business rule and are updated immediately.
  • Automated tasks for making a survey public: The setup for making surveys public through email and on the login screen of an instance has been automated with a one-click process.
  • Discovery probe for Solaris serial numbers: A new, out-of-box probe called Solaris - Serial Number enables Discovery to detect the serial numbers of Solaris devices. This probe requires the installation of a command line tool from Sun Microsystems called SNEEP.


3 Other Notable Changes

See Fall 2010 Notable Changes for differences you may encounter with this build. Not necessarily problems, not necessarily major features, just things you may notice behaving different than before.


4 Fixes

See Fall 2010 Fixes for a list of issues fixed in the Fall 2010 release (logged in users only).

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