Glossary of Terms/Simplified Chinese

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Glossary
Glossary of Acronyms
Glossary of Terms
ITIL Glossary

Localized Term Localized Definition English Term English Definition
帐户 在销售能力自动化插件中, 帐户表示作为销售客户或潜在销售客户的公司。 account In the Sales Force Automation plugin, accounts represent companies that are sales prospects or customers.
ACL(访问控制列表) 访问控制列表通过一系列 IP 地址来定义使用 Discovery 可以访问和扫描的设备。 这些地址可用于建立或绕过特定系统的访问限制。 ACL (Access Control List) An access control list defines via a range of IP address which devices can be accessed and scanned using Discovery. These can be used to establish or bypass access restrictions on certain systems.
活动 在销售能力自动化插件中, 活动追踪与销售相关的操作,例如电子邮件、电话或会议。 活动可能与联系人、帐户或机会相关。 activity In the Sales Force Automation plugin, activities track sales-related actions, such as email messages, phone calls, or meetings. Activities may be associated with a contact, account, or opportunity.
相关性 相关性是指由 ServiceNow Discovery 或 Orchestration 自动化所建立起来的计算机或网络设备与其凭据之间的关联性。 设备与其凭据建立匹配关系后,此关系将被写入数据库表中,并且这些凭据将用于在后续发现和工作流程活动中查询设备 affinity Affinity is the association of a computer or network device to its credentials as established by ServiceNow Discovery or Orchestration. Once a device is matched with its credentials, the relationship is written to a database table, and those credentials are used to query the device in subsequent discoveries and Workflow activities
代理 代理是指将信息写入队列 [ecc_queue] 表的外部系统(集成)的名称。 例如,MID 服务器的代理名称的格式为 mid.server.xxx,其中xxx是特定 MID 服务器的名称。 agent An agent is the name of an external system (integration) that writes messages to the Queue [ecc_queue] table. For example, the agent name for a MID Server is in the format mid.server.xxx, where \xxx\ is the name of a particular MID Server.
分配规则 分配规则定义如何处理每个支出行,以生成一条或多条支出分配记录。 规则条件是根据支出行源的数据进行定义的。 allocation rule Allocation rules define how to process each expense line to generate one or more expense allocation records. Rule conditions are defined based on data from the expense line source.
分配单元 分配单元追踪业务服务总容量以及由 CI 成本中心关系记录定义的消耗单元数量 allocation unit An allocation unit tracks the total capacity of a business service as well as the number of units being consumed as defined by the CI Cost Center Relationship records
应用程序导航器 应用程序导航器是指页面左侧用于显示应用程序和模块列表的导航栏。 application navigator The application navigator is a navigation bar on the left side of the page that displays a list of applications and modules.
审批 审批是指在工作流程继续前,工作流程内一项请求用户或用户组进行某一操作(审批或拒绝)的任务。 approval An approval is a task within a workflow that requests an action (approval or denial) from a user or user group before the workflow continues.
审批规则 审批规则是指审批一项服务或目录请求所需的配置步骤。 approval rule Approval rules are the configured steps required to approve a service or catalog request.
资产 资产是指在业务环境中发现的任何硬件、软件或易耗品。 服务提供商的资产包括任何有助于提供服务的事物。 asset An asset is any hardware, software, or consumable found in the business environment. Assets of a service provider include anything that could contribute to the delivery of a service.
资产分类 资产分类是指全部存储在同一个数据库表(资产 [alm_asset] 表或其扩展表)中的一组资产。 在 ServiceNow 中,默认的资产分类是硬件、软件和易耗品。 如果默认分类不适用于特定资产组,可以创建自定义的资产分类。 asset class An asset class is a group of assets all stored in the same database table (the Asset [alm_asset] table or a table that extends it). In ServiceNow, the default asset classes are hardware, software, and consumables. If the default classes are not appropriate for a specific group of assets, a custom asset class can be created.
订货 Scrum 敏捷开发环境中的 订货是指团队成员同意将在冲刺中处理的有序情景列表。 Scrum 过程使用三种订货: 产品、版本和冲刺。 backlog A backlog in the Scrum agile development environment is an ordered list of stories that team members agree will be worked on in a sprint. The Scrum process uses three backlogs: product, release, and sprint.
横幅框架 横幅框架是指横贯每个页面顶部的包含平台标志和基本全局导航选项的部分。 banner frame The banner frame is the portion across the top of every page that contains the platform's logo and basic global navigation choices.
基类 基类是指本身已扩展但未扩展任何其他表的表。 base class A base class is a table which is extended but does not extend any other tables.
基线 CI 基线是指配置项目在系统中以其基本形式出现时的快照。 您在创建快照之后对该配置项目进行的所有更改将在 CI 表格中显示为基本的属性更改。 创建基线后,系统将捕获 CI 的属性以及 CI 的所有第一层级关系。 系统将捕获并显示对基础 CI 或任何相关 CI 进行的任何更改。 baseline A CI baseline is a snapshot of a configuration item as it appears in your system in its basic form. All the changes that you make to that configuration item since the snapshot was created are displayed on the CI form as basic attribute changes. When a baseline is created, the attributes of the CI are captured as well as all first level relationships for the CI. Any changes to the base CI or to any related CI will be captured and displayed.
基线更新设置 基线更新设置是指安装系统更新设置插件前捕获所有自定义的更新设置。 baseline update set A baseline update set is an update set that captures all of the customizations before the System Update Sets Plugin was installed.
中断窗口 中断窗口是指定义不执行任何更改的时段的时间表。 由更改管理冲突检测器插件用于检测冲突更改。 blackout window A blackout window is a schedule that defines a period of time in which no changes should be performed. Used by the Change Management Collision Detector Plugin to detect conflicting changes.
面包屑导航 面包屑导航是指在记录列表顶部显示为链接的一系列筛选器。 单击路径的各个元素以查看不同视图。 breadcrumbs Breadcrumbs are a series of filters displayed as links at the top of the record list. Click the individual elements of the path to see a different view.
捆绑模型 捆绑模型是指由各个模型组成的单个模型。 例如,笔记本电脑、打印机、键盘和鼠标可以组合成单个捆绑模型。 bundled model A bundled model is a single model comprised of individual models. For example, a laptop, printer, keyboard, and mouse can be combined in a single, bundled model.
燃尽图 燃尽图由敏捷开发环境中的 Scrum 主控用于根据理想疾跑进度查看实际疾跑进度。 burn down chart The burn down chart is used by Scrum masters in an agile development environment to view ideal sprint progress against actual sprint progress.
业务规则 业务规则是指配置在插入、更新或删除记录或查询表时运行的一段 JavaScript。 业务规则可以设置为在出现数据库操作之前或之后运行。 在执行查询的情况下,应在数据库操作之前运行业务规则,以便使返回的数据适合用户的系统权限(用户角色)。 典型的业务规则可以在用户更新事件或升级更改请求优先级之后执行脚本。 business rule A business rule is a piece of JavaScript configured to run when a record is inserted, updated, or deleted, or when a table is queried. A business rule can be set to run before or after the database action has occurred. In the case of a query, the business rule should run before the database operation, so that the data returned to the user is appropriate to his system privileges (user roles). A typical business rule might execute a script after a user updates an incident or escalates the priority of a change request.
业务服务 业务服务是指通过配置项目 (CI) 的 IT 基础架构所支持的业务单元向客户提供的一种服务(例如电子邮件或电子消息)。 business service A business service is a service (such as email or electronic messaging) delivered to customers by business units that is supported by an IT infrastructure of configuration items (CI).
业务服务管理 (BSM) 映射 BSM 映射是指系统内的配置项目 (CI) 及其相互关系的图形显示。 Business Service Management (BSM) map A BSM map is a graphical display of the configuration items (CI) within a system and their relationships to one another.
功能 MID 服务器功能定义 IP 地址范围内的 MID 服务器的特定功能。 默认功能使管理员能够为每个 MID 服务器启动的探测选择特定功能(例如,SSH、SNMP、PowerShell)。 capability MID Server capabilities define the specific functions of a MID Server within an IP address range. The default functionality enables an administrator to select specific capabilities (for example, SSH, SNMP, PowerShell) for the probes launched by each MID Server.
目录项 目录项是指可以由最终用户订购的服务目录中的独特项目或服务。 要指定采购目录项的方式、使用人员或提供方式,必需将该项目绑定到服务目录执行计划。 catalog item A catalog item is any unique item or service in the Service Catalog that can be ordered by the end user. To specify how a catalog item is procured, who works on it, or how it is delivered, the item must be tied to a Service Catalog execution plan.
更改 更改是指可能会对 IT 服务产生影响的任何添加、修改或删除操作。 change A change is the addition, modification or removal of anything that could have an effect on IT services.
更改管理冲突检测器插件 更改管理冲突检测器插件提供用于检测计划更改是否与其他更改相冲突或是否具有其他计划问题的功能。 Change Management Collision Detector plugin The Change Management Collision Detector plugin provides the ability to detect whether planned changes conflict with other changes or have other scheduling issues.
聊天操作 聊天操作是指聊天窗口菜单(需要聊天插件)中出现的其他项目。 chat action Chat actions are additional items that appear in the chat window menu (requires the Chat plugin).
聊天队列 聊天队列定义技术支持聊天(需要聊天插件)的时间安排、支持人员和系统消息。 chat queue Chat queues define the schedules, support staff, and system messages for help desk chat (requires the Chat plugin).
聊天队列代理 聊天队列代理是指针对技术支持聊天队列(需要聊天插件)提供支持的服务支持人员。 要对特定队列提供支持,用户必须是该队列分配组的成员。 chat queue agent Chat queue agents are Service Desk staff who provide support for a help desk chat queue (requires the Chat plugin). To support a particular queue, a user must be a member of the assignment group for the queue.
CI(配置项目) CI(配置项目)是指 CMDB 中的任何计算机、设备或软件。 CI 的记录包括所有相关数据,例如制造商、供应商或位置。 CI (configuration item) A CI (configuration item) is any computer, device, or piece of software in the CMDB. A CI's record includes all relevant data, such as manufacturer, vendor, or location.
CI 成本中心关系 CI 成本中心关系是指将成本中心与其消耗的业务服务以及所使用单元的数量进行关联的记录。 此记录用于计算分配单元的数量,以更新分配单元记录。 CI cost center relationship A CI cost center relationship is a record associating a cost center to a business service that it consumes and the number of units it uses. This is used to calculate the number of allocated units to update the allocation unit record.
CI 费率卡 CI 费率卡表示与配置项目集合相关联的一系列循环出现的 CI 成本。 费率卡通常是围绕特定的成本模型而设计的。 例如,纽约数据中心中运行的某种模型服务器。 相关联的成本可能不同于在伦敦数据中心中运行的同一个服务器模型。 每个模型都具有独立的费率卡。 CI rate card A CI rate card represents a collection of recurring CI Costs associated with a collection of configuration items. Rate cards are usually designed around a certain cost model. An example might be a certain model server running in the New York data center. The costs associated could be different than the same server model running in the London data center. Each model would have a separate rate card.
分类 分类是指本身进行扩展或由其他表进行扩展的表。 class A class is a table that extends or is extended by another table.
点击链接 点击链接是指允许用户打开当前窗口中的引用记录的属性。 默认情况下,点击引用图标可以打开链接。 管理员还可以启用弹出图标,以便在其他窗口中打开引用记录。 clickthrough Clickthrough is a property that allows users to open a referenced record in the current window. Reference icons allow clickthrough by default. Administrators may also enable pop-up icons, which open a referenced record in another window.
客户端脚本 客户端脚本是指您所创建的用于在客户端浏览器中运行的 JavaScript。 ServiceNow 支持下列脚本类型:\n* onLoad() -- 加载表格时运行\n* onChange() -- 特定小部件更改值时运行\n* onSubmit() -- 提交表格时运行 client script A client script is a JavaScript you create to run in the client browser. ServiceNow supports the following script types:\n* onLoad() -- Runs when a form is loaded\n* onChange() -- Runs when a particular widget changes value\n* onSubmit() -- Runs when a form is submitted
克隆 克隆是指用于刷新测试或开发环境的 ServiceNow 生产实例的快照。 clone A clone is a snapshot of your production ServiceNow instance that you use to refresh your test or development environments.
群集 群集是指由两个或多个节点组成的 ServiceNow 实例: 将所有用户请求从浏览器定向至的一个或多个接口节点,以及处理操作的工作节点,例如 Discovery 探测。 群集可以存在于同一台物理机器或不同机器中。 在群集中,所有节点指向同一数据库并且具有相同的实例 ID。 cluster A cluster is a ServiceNow instance comprised of two or more nodes: one or more interface nodes, to which all user requests from the browser are directed, and worker nodes that handle discrete operations, such as Discovery probes. A cluster can exist on the same physical machine or on separate machines. In a cluster, all the nodes point to the same database and have the same instance ID.
CMDB(配置管理数据库) CMDB 是指包含企业网络内的配置项目 (CI) 及其关系的数据库。 CMDB (Configuration Management Database ) A CMDB is a database of the configuration items (CI) and their relationships within an enterprise's network.
并用 并用是指导入设置用以更新目标生产表中现有记录(而不是简单地插入新记录)的方式。 为某个字段配置并用后,导入设置应用程序会尝试将源值匹配到生产表上当前现有的目标值,以进行更新。 如果源值不匹配,则创建新记录。 coalescence Coalescence is the method by which import sets may update existing records in a destination production table, rather than simply inserting new records. When coalescence is configured for a field, the import set application attempts to match the source value to the currently existing target value on a production table for updating. If the source value does not match, a new record is created.
冲突 当本地客户更新和传入客户更新适用于相同的对象时,会出现 冲突。 系统更新设置预览确定是否应用传入客户更新。 collision A collision is when an incoming customer update in an update set applies to the same object as a newer local customer update. The System Update Sets Preview determines whether or not the incoming customer update is applied.
条件生成器 条件生成器使用一系列根据语境生成的字段构造条件语句。 条件生成器在许多应用程序中使用,例如筛选器、调查管理和访问控制管理。 condition builder A condition builder constructs a condition statement with a series of contextually generated fields. Condition builders are used in many applications, such as filters, survey administration, and access control administration.
配置页面 配置页面是指内容管理系统中的模块,用于设置内容页面和网站的全局默认设置。 configuration page The configuration page is the module within the Content Management System that sets the global defaults for content pages and sites.
冲突 冲突是指在计划更改与其他更改发生重叠或计划不当时由更改管理冲突检测器插件生成的记录。 冲突记录详细说明冲突的类型和冲突的项目或时间安排。 conflict A conflict is a record generated by the Change Management Collision Detector Plugin when a scheduled change overlaps with other changes, or is otherwise improperly scheduled. Conflict records detail the type of conflict and what items or schedules were in conflict.
易耗品资产 易耗品资产是指受到定性跟踪并可以大于零的数量进行转移的资产。 不会跟踪一些详细信息,例如安装易耗品的所有位置。 通常作为易耗品进行管理的资产包括铅笔、椅子和显示器支架。 consumable asset A consumable asset is an asset that is tracked qualitatively and can be transferred in quantities greater than zero. Some details are not tracked, such as all locations where the consumable is installed. Examples of assets that are often managed as consumables include pencils, chairs, and monitor stands.
联系人 在销售能力自动化插件中, 联系人表示公司的销售联系人。 联系人与帐户关联,因此会被分配给该帐户的销售代表。 contact In the Sales Force Automation plugin, contacts represent sales contacts at companies. A contact is linked to an account and hence is assigned to the sales representative for the account.
内容块 内容块是指可以添加到主页或内容页面,并且包含规定格式内容(例如静态的 HTML、报告或列表)的项目。 content block A content block is an item that can be added to a homepage or a content page, and which contains a defined form of content such as static HTML, a report, or a list.
内容框架 内容框架是指主要用户界面的主要区域。 内容框架显示用户导航到的页面。 content frame The content frame is the main area of the primary user interface. The content frame displays pages to which a user navigates.
内容链接 内容链接是指内容链接 [content_link] 表上含 URL 的记录,用于生成链接列表而非记录列表的。 content link A content link is a record on the Content Link [content_link] table that contains a URL, used by list blocks to generate a list of links rather than a list of records.
内容管理系统 内容管理系统是指为创建实例品牌前端提供功能的插件。 Content Management System The Content Management System is a plugin that provides functionality for creating branded front-ends for an instance.
内容页面 内容页面是指由内容管理系统生成的网页。 content page A content page is a web page generated by the content management system.
内容网站 内容网站是指通过相同的基础 URL 组合在一起、目标为同一个用户组的一系列内容页面。 content site A content site is a series of content pages grouped together with the same base URL, aimed at the same group of users.
内容类型 内容类型是指控制清单块的一系列定义。 content type A content type is a series of definitions that control list blocks.
约定 在销售能力自动化插件中, 约定管理产品或服务的销售记录。 约定可以具有有限的时间框架,跟踪特定的售后详细信息,并识别续订机会。 contract In the Sales Force Automation plugin, contracts manage sales records for products or services. Contracts may have a limited time frame, track specific post-sale details, and identify renewal opportunities.
CRM(客户关系管理) CRM 是指一种用于在最大限度地降低成本和利用可用技术的同时确保牢固的客户-提供商关系的管理策略。 这种策略在 ServiceNow 中通过销售能力自动化插件进行支持。 CRM (Customer Relationship Management) CRM is a management strategy to ensure a strong client-provider relationship while minimizing costs and taking advantage of available technology. This is supported in ServiceNow through the Sales Force Automation plugin.
当前版本 客户可以将实例升级到当前的 ServiceNow 版本。 current release Customers can upgrade instances to a current ServiceNow release.
当前更新设置 当前更新设置是指使用更新设置选取器选择的更新设置。 用户进行的自定义设置将会添加到用户当前的更新设置中。 current update set A current update set is an update set that has been selected using the update set picker. Customizations made by a user will be added to the user's current update set.
客户更新 客户更新是指客户更新 [sys_update_xml] 表上保存各个客户自定义更改的 XML的记录。 客户更新用于在更新流程中保护自定义,且系统更新设置允许客户将更新划分到更新设置组中并在实例之间进行移动。 customer update A customer update is a record on the Customer Updates [sys_update_xml] table which stores an individual customer customization as an XML storing the change. Customer updates are used to protect customizations during the update process, and the System Update Sets allows grouping customer updates into update sets and moving them from instance to instance.
仪表板 仪表板是指自动刷新的列表、图形、图表或其他内容项目。 dashboard A dashboard is a collection of lists, graphs, charts, or other content items that automatically refresh.
数据源 数据源可能来自文件或 Java 数据库连接 (JDBC) 的连接。 数据源用于创建导入设置,以便在将数据映射到生产表之前对其进行处理(如有需要)。 数据源支持下列远程文件检索方式: FTP、FTPS(Auth SSL、Auth TLS、隐式 SSL、隐式 TLS)、HTTP、HTTPS、SCP。 data source A data source can be from a file or a Java Database Connectivity (JDBC) connection. Data sources are used to create an import set so that data can be processed, if necessary, prior to being mapped onto a production table. Data sources support the following remote file retrieval methods: FTP, FTPS (Auth SSL, Auth TLS, Implicit SSL, Implicit TLS), HTTP, HTTPS, SCP.
默认更新设置 默认更新设置是指可以用于存储不打算转移的自定义的更新设置。 default update set The default update set is an update set which can be used to store customizations that are not meant for transfer.
执行计划 执行计划描述如何采购、配置和安装目录项。 每个计划都由执行进程中每个离散步骤的一个或多个执行计划任务组成。 例如,PDA 可能会经历桌面软件的采购、激活和安装。 delivery plan A delivery plan describes how a catalog item is procured, configured, and installed. Each plan consists of one or more delivery plan tasks which are discrete steps in the delivery process. For example, a PDA might go through procurement, activation, and installation of the desktop software.
派生的字段 派生的字段不是正在显示的主表中的字段,而是通过遵循主表中对其他某个表的引用而获取的字段。 derived field A derived field is a field that is not in the primary table that is being displayed, but is instead a field that is obtained by following a reference from the primary table to some other table.
详细信息块 详细信息块是指显示指定表中的列表、表格、目录项或知识文章的内容块。 detail block A detail block is a content block that displays either the lists, forms, catalog items, or knowledge articles of a given table.
详细页面 详细页面是指内容管理系统内包含详细信息块并用于显示 ServiceNow 表中内容的页面。 detail page A detail page is a page within the Content Management System that contains a detail block, and is used to display content from ServiceNow tables.
设备 ServiceNow 中的 设备是指用于接收平台内生成的消息的通知交付端点对象,例如电子邮件或手机。 device A device in ServiceNow is a notification delivery endpoint object, such as email or a cell phone, used to receive messages generated from within the platform.
字典 系统 字典 [sys_dictionary] 表描述实例中的表和字段。 它存储字段数据类型、字符限制、默认值、从属性和其他属性。 dictionary The system Dictionary [sys_dictionary] table describes the tables and fields in an instance. It stores field data types, character limits, default values, dependencies, and other attributes.
字典替代 字典替代是指字典中对扩展表上替代字典条目行为的声明。 dictionary override A dictionary override is a declaration in the dictionary that overrides a dictionary entry's behavior on an extended table.
Discovery Discovery是指一种可购买的功能,该功能可在网络中搜索所有连接的计算机和设备,然后将每台计算机或设备的配置、供应和当前状态信息填充到 CMDB 中。 Discovery Discovery is a purchasable feature that searches the network for all attached computers and devices, then populates the CMDB with information on each computer or device's configuration, provisioning, and current status.
域是指用于区分数据、进程和 UI 元素,同时仍在整个实例中共享全局属性和全局进程的单个实例的独特部分。 domain A domain is a unique section of a single instance used to separate data, processes, and UI elements while still sharing global properties and global processes across the entire instance.
逐点审核 逐点审核描述描述包含一个或多个引用字段并对于所涉及的每个表以点隔开的脚本中的变量结构。 例如,假定您想要创建用于确定是否将事件中的呼叫方配置为 VIP 的脚本。 引用的 caller_id 字段的变量可能定义如下: [var caller = g_form.getReference('caller_id');] 要获取关于用户是否为 VIP 的信息,脚本使用下列条件对用户表中的 VIP 字段进行逐点审核: [if (caller.vip == 'true')] dot-walking Dot-walking describes the structure of a variable in a script that contains one or more reference fields, separated by a dot for each table involved. For example, assume you want to create a script that determines whether a caller in an incident is configured as a VIP. The variable for the referenced caller_id field might be defined as: [var caller = g_form.getReference('caller_id');] To get the information on whether the user is a VIP, the script dot-walks to the VIP field in the User table with the following condition: [if (caller.vip == 'true')]
拖放区 拖放区是指内容页面或主页上可以添加内容的区域。 dropzone A dropzone is an area on a content page or homepage where content can be added.
DSL(最终软件库) 最终软件库是指主拷贝软件 CI 的安全存储库。 DSL (Definitive Software Library) A definitive software library is a secured repository of master copy software CIs.
动态 HTML 块 动态 HTML 块是指内容页面中提供 Jelly 脚本的内容块。 dynamic HTML block A dynamic HTML block is a content block which renders Jelly script in a content page.
edge edge UI11 屏幕中左侧的灰色工具条。 该工具条提供显示或隐藏横幅框架或应用程序导航器、水平或垂直分割屏幕以及创建和访问书签的功能。 edge The edge is the gray toolbar on the left side of the screen in UI11. It provides the ability to show or hide the banner frame or the application navigator, split the screen horizontally or vertically, and create and access bookmarks.
企业版许可证 企业版许可证是指一种面向大客户的软件许可证,该许可证可提供一定的灵活性、针对折扣价的商定以及一种便捷管理机制。 enterprise license An enterprise license is a software license for large customers that provides some flexibility, an agreed upon discount price, and a mechanism for easy administration.
授权 软件 授权使资产管理人员能够确定要分配特定购买软件许可证的人员或机器。 entitlement Software entitlements enable asset managers to define the people or machines to which a specific, purchased software license is assigned.
ESS(员工自助服务) 员工自助服务是指 ServiceNow 中的一个模块,通过该模块,用户可以通过被称为员工自助服务门户(ESS 门户)的用户友好网站提出请求、查看文章、记录事件和搜索知识库。 ESS (Employee Self-Service) Employee Self-Service is a module in ServiceNow that allows users to make requests, view articles, log incidents, and search the knowledge base through a user-friendly website called the Employee Self-Service Portal (ESS Portal).
事件 系统 事件是指 JavaScript 中一项经过配置的标记,该标记可在更改或查询表时触发电子邮件通知以提醒特定用户。 事件是使用业务规则创建的,会在插入、更新或删除记录时触发。 您可以使用现有系统事件或创建自己的事件,来对特定的记录更改做出反应。 event A system event is a configured marker in JavaScript that triggers an email notification to alert specific users when a table is changed or queried. Events are created in business rules and are triggered when a record is inserted, updated, or deleted. You can use existing system events or create your own to react to specific changes to records.
执行任务 执行计划由一个或多个 执行任务组成。 每个任务表示总体执行进程的一部分而需要由特定组完成的工作。 execution task An execution plan is made up of one or more execution tasks. Each task represents work that needs to be completed by a specific group as part of the overall execution process.
支出聚合 支出聚合使用现有 CMDB关系映射收集并表示子 CI 的所有直接支出。 各个 CI 支出仅对该 CI 有用。 支出聚合显示要运行整个业务服务或应用程序的成本。 expense aggregation An expense aggregation collects and represents all of the direct expenses from child CIs using the existing CMDB relationship mappings. Individual CI expenses are useful for only that CI. Expense aggregation shows how much an entire business service or application costs to operate.
支出分配记录 分配规则定义如何处理每个支出行,以生成一个或多个 支出分配记录. expense allocation record Allocation rules define how to process each expense line to generate one or more expense allocation record.
支出行 支出行表示某时段的支出总量以及引起或生成支出的记录。 循环出现的 CI 成本将每月处理一次,以生成上月的支出行。 其他应用程序也可以生成支出行,例如任务支出或工作时间支出。 expense line An expense line represents a point in time expense amount and the record that incurred or generated the expense. Recurring CI costs will be processed monthly to generate expense lines for the previous month. Other applications could also generate expense lines, such as a task expense or time worked expense.
外部通信信道 (ECC) 队列 外部通信信道 (ECC) 队列是指通常由外部系统(例如用于 Discovery 的 MID 服务器)进行查询、更新和插入的数据库表。 ECC 队列是 ServiceNow 平台和外部集成之间的正常连接点。 保存到 ECC 队列 [ecc_queue] 表中的记录以外部系统消息的形式出现。 External Communication Channel (ECC) Queue The External Communication Channel (ECC) Queue is a database table that is normally queried, updated, and inserted into by external systems such as the MID Server used for Discovery. The ECC Queue is the normal connection point between the ServiceNow platform and external integrations. Records saved to the ECC Queue [ecc_queue] table are in the form of messages from external systems.
功能 ServiceNow 功能提供客户可以实施以帮助其组织增值的完整解决方案。 仅部分功能版本提供新功能。 feature A ServiceNow feature provides a complete solution that customers can implement to add value to their organizations. New features are only available as part of a feature release.
源是指实时源中发布的相关消息流。 feed A feed is a stream of related messages that are posted in Live Feed.
源导航器 在实时源中, 源导航器允许用户通过单击标记查看和筛选内容。 在布局模块中,可通过社交 IT > 公司源找到源导航器。 feed navigator In Live Feed, the feed navigator allows users to view and filter content in one click by using tags. The feed navigator is available in the Social IT > Company Feed with Layout module.
字段状态指示器 字段状态指示器是指表格元素左侧可能出现的自定义颜色栏。 这些指示器可传达字段状态(例如,强制性的、只读或已修改)。 field status indicator A field status indicator is a customizable colored bar that may appear to the left of form elements. These indicators convey field status (for example, mandatory, read-only, or modified).
筛选器 筛选器是指为了查找和处理表中的数据子集而应用于该表的条件集。 filter A filter is a set of conditions applied to a table in order to find and work with a subset of the data in that table.
Flash 影片块 Flash 影片块是指将 Flash 影片嵌入内容页面的内容块。 Flash movie block A Flash movie block is a content block which embeds a Flash movie into a content page.
顶端弹出 在 UI11 中, 顶端弹出是指在当前屏幕顶部打开的窗口。 顶端弹出窗口允许用户在不离开开放式窗格的情况下查看信息。 flyout In UI11, a flyout is a window that opens on top of the current screen. Flyout windows allow users to view information without navigating away from open panes.
表格 表格是指允许用户查看和输入有关记录的数据的页面。 form A form is a page that allows users to view and enter data on a record in a table.
格式化程序 格式化程序是指用于显示表格中复杂内容的用户界面 (UI) 元素(不是字段)。 格式化程序中的内容可以由 UI 宏控制。 formatter A formatter is a user interface (UI) element (not a field) used to display complex content in a form. The content in formatters can be controlled by UI Macros.
框架 框架是指通过调用样式表中的 CSS 声明来确定内容块外边缘呈现方式的 UI 宏。 frame A frame is a UI Macro that defines how the outside edges of content blocks are rendered by calling a CSS declaration in a style sheet.
FSA(字段服务代理) FSA(字段服务代理)是指主要远离主办事处进行操作的员工或合约工人。 字段服务代理管理异地任务,通常在客户现场工作。 ServiceNow 支持通过字段服务管理来管理字段服务代理。 FSA (Field Service Agent) An FSA (field service agent) is an employee or contracted worker who operates primarily away from the main office. Field service agents manage offsite tasks, often working at client locales. ServiceNow supports managing field service agents through Field Service Management.
实施组 实施组处理执行任务。 例如,一个组激活手机,而另一组安装桌面软件。 fulfillment group A fullfillment group works on execution tasks. For example, one group may activate a cell phone while a different group installs the desktop software.
仪表 仪表是指可以添加到主页或内容页面的项目。 仪表以多种形式显示数据,例如图形和列表。 gauge A gauge is an item that can be added to a homepage or content page. Gauges display data in a variety of forms, such as charts and lists.
Glide Glide是指使用 Java 编写的可扩展 Web 2.0 开发平台,有助于快速开发基于表格的工作流程应用程序(例如,工作订单、故障标签和项目管理)。 Glide Glide is an extensible Web 2.0 development platform written in Java that facilitates rapid development of forms-based workflow applications (work orders, trouble ticketing, and project management, for example).
滑动列表 滑动列表是指通常存储在单字段(例如,任务表中的观察列表字段)中引用其他表的系列值。 Glide list A Glide list is an array of values, often referenced from another table, that is stored in a single field (for example, the Watch List field in the Task table).
GlideForm GlideForm.js 是指用于自定义表格的 Javascript 分类。 此分类包含 g_form 对象。 GlideForm.js 和 g_form 对象仅在客户端上运行。 GlideForm GlideForm.js is the Javascript class used to customize forms. This class contains the g_form object. GlideForm.js and the g_form object only run on the client.
全局 UI 脚本 全局 UI 脚本适用于系统中的任何表格。 管理员可以创建全局 UI 脚本。 global UI script A global UI script is available on any form in the system. Administrators can create global UI scripts.
图形化工作流程 图形化工作流程是指工作流程事件和过渡的界面。 graphical workflow A graphical workflow is an interface that represents workflow events and transitions.
网格编辑 网格编辑,或电子表格编辑模式,允许用户使用键盘导航在列表视图中修改数据,与在电子表格中输入数据类似。 管理员可以通过将 glide.ui.list_edit_grid 属性设置为 true 来启用列表的电子表格编辑模式。 grid editing Grid editing, or spreadsheet edit mode, allows users to modify data in list view using keyboard navigation, similar to entering data in a spreadsheet. Administrators can enable spreadsheet edit mode for lists by setting the glide.ui.list_edit_grid property to true.
组是指在公司中执行特定角色的用户,如网络支持。 group A group is a collection of users who perform a specific role in the company, such as Network Support.
组按呼叫旋转应用程序 组按呼叫旋转提供定期在一组人员中旋转呼叫职位的方式。 Group On-Call Rotation application Group on-call rotation provides a way of rotating an on-call position within a group of people on a regular basis.
GUID(全局唯一 ID) GUID 是指用于标识ServiceNow 中的每个记录、名为 sys_id 的一个独特 32 位字符的标识符。 GUID (Globally Unique ID) A GUID is a unique, 32-character identifier called a sys_id that is used to identify each record in ServiceNow.
技术支持聊天 技术支持聊天允许用户通过 ServiceNow 实例中的即时消息(需要聊天插件)直接与服务支持人员交流。 help desk chat Help desk chat allows users to communicate directly with Service Desk staff via instant messaging in a ServiceNow instance (requires the Chat plugin).
历史记录设置 历史记录设置是指历史记录设置 [sys_history_set] 表中随着时间的推移将所有更改记录到审计表中的的记录。 history set A history set is a record on the History Set [sys_history_set] table which stores all of the changes to a record on an audited table over time.
主页 主页是指由导航元素、功能控制和系统信息(仪表)组成的仪表板。 当用户首次登录到 ServiceNow 时,出现系统主页。 管理员可以创建其他全局主页,以提供应用程序频繁使用的信息概览。 用户可以根据其个人用途自定义主页。 homepage A homepage is a dashboard that consists of navigational elements, functional controls, and system information (gauges). When a user first logs in to ServiceNow, the system homepage appears. Administrators can create other global homepages to provide an overview of frequently used information by application. Users can customize homepages for their personal use.
修补程序 修补程序支持现有的 ServiceNow 功能进行特定问题修复。 这可能不包括前期对指定版本的任何修复。 hotfix A hotfix supports existing ServiceNow functionality with a specific problem fix. It may not include any previous fixes for a given release.
IBM PVU 许可证 处理器值单元 (PVU)是指由 IBM 定义的、用于确定基于处理器(处理器定义为套接字上的每个内核)或服务器模型的软件许可证成本的衡量单元。 每个软件包的价格定义为每个内核的点数或 PVU 数。 有关分布式软件的 IBM PVU 许可证的完整解释,请参见 IBM 网站的 IBM PVU 表。 IBM PVU license Processor Value Unit (PVU) is a unit of measurement defined by IBM to determine software licensing costs based on processor (with processor defined as each core on a socket) or server model. Each software package has a price defined as number of points or PVUs per core. For a complete explanation of IBM PVU licensing for distributed software, please see the IBM PVU Table on the IBM website.
标识符 标识符是 Discovery 中的一个进程,使用从标识探测返回的标识数据以确定 Discovery 期间发现的设备是否已存在于 CMDB 中。 然后标识符确定 Discovery 的下一项任务: 更新现有的 CI,创建新的 CI,或者不执行任何任务。 identifier An Identifier is a process in Discovery that uses identification data returned from identity probes to determine if a device found during a Discovery already exists in the CMDB. The Identifier then determines what Discovery does next: update an existing CI, create a new CI, or do nothing.
iFrame 块 iFrame 块是指可以在内容页面中嵌入的 iFrame 范围内提供任意 URL 的内容块。 iFrame block An iFrame block is a content block that can render any URL within an iFrame embedded in a content page.
图像库 图像库是指可以方便管理和使用已上传图像的界面。 Image Library The Image Library is an interface that allows for easy management and use of uploaded images.
影响 影响是指衡量事件、问题或更改对业务进程的成效。 影响通常基于影响服务级别的方式。 影响和紧迫性用于分配优先级。 impact Impact is a measure of the effect of an incident, problem or change on business processes. Impact is often based on how service levels will be affected. Impact and urgency are used to assign priority.
实现 实现是指建立平台实例的初始进程。 implementation An implementation is the initial process of establishing an instance of the platform.
导入设置 导入设置是指从外部数据源导入 ServiceNow 的一组数据。 导入的数据存储在临时的导入设置表中,其中转换映射将数据映射到 ServiceNow 的现有表中。 import set An import set is a set of data imported into ServiceNow from an external data source. Imported data is stored in the temporary Import Set table, where a transform map maps the data to existing tables in ServiceNow.
入站邮件操作 入站邮件操作是指由系统邮箱接收的邮件触发的定义脚本。 inbound email action An inbound email action is a defined script triggered by an email received by the system mailbox.
事件 事件是指 IT 服务的意外中断或 IT 服务质量的降低。 尚未影响服务的配置项目故障也属于事件。 incident An incident is an unplanned interruption to an IT service or a reduction in the quality of an IT service. Failure of a configuration item that has not yet impacted service is also an incident.
实例 实例是指单独的实现平台。 每个实例都有一个唯一的地址(通常为 http://InstanceName.service-now.com/),并且许多客户拥有多个实例(例如,沙箱、开发和生产实例)。 instance An instance is an individual implementation of the platform. Each instance has a unique address (usually http://InstanceName.service-now.com/), and many customers have multiple instances (for example, sandbox, development, and production instances).
集成 集成是指通过该进程平台可以使用第三方应用程序或 Web 服务。 integration An integration is a process by which the platform can be made to work with a third party application or web service.
交互式 交互式交易是指由用户生成的、而非背景或系统进程生成的交易。 interactive An interactive transaction is a transaction generated by a user, as opposed to a background or system process.
IP 网络 IP 网络含网络或子网络中的所有 IP 地址,包括网络地址(范围内的最低地址)和广播地址(范围内的最高地址)。 当 Discovery 为 IP 网络执行 Ping 指令时,它会丢弃这些地址的结果,以避免多次举报设备。 IP 网络发现通常比搜索 IP 地址范围生成的结果更准确。 IP network An IP network contains all the IP addresses in a network or a subnet, including the network address (the lowest address in the range) and the broadcast address (the highest address in the range). When Discovery pings an IP network, it discards the results from these addresses to avoid reporting devices more than once. IP network discoveries generally produce more accurate results than searches of IP address ranges.
ITAM(信息技术资产管理) IT 资产管理是指将金融、合约和存货功能相结合以支持生命周期管理和 IT 环境策略决策的一套商业惯例。 资产包括业务环境中发现的所有软件和硬件元素。 资产管理是 ServiceNow 平台中的关键组成部分。 ITAM (Information Technology Asset Management) IT Asset Management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment. Asset management is a key component in the ServiceNow platform.
J2JS(Java 至 Java 脚本) J2JS 脚本计入允许您将 java 物件转化为 java 脚本物件。 J2JS (Java to Java Script) The J2JS script include allows you to convert java objects to javascript objects.
日志字段 日志字段是指可以允许、存储或显示输入的输入字段。 日志字段示例为单个字符串字段和多行文本框,例如评论字段。 journal field A journal field is an input field that can allow, store, or display input. Examples of journal fields are single string fields and multi-line text boxes such as Comments fields.
KB(知识库) 知识库是指允许存储和出版任何信息(例如桌面支持信息、公司或部门进程和程序,或关于内部开发应用程序的文档)的一种工具。 KB (Knowledge Base) The knowledge base is a tool that allows the storage and publishing of any information, such as desktop support information, company or department processes and procedures, or documentation on internally developed applications.
KPI(关键性能指标) 关键性能指标是指反映组织商定的重要成功因素的可量化衡量。 例如,IT 组织中的事件的关键性能指标可以是升级数量和事件解决时间。 KPI (Key Performance Indicators) Key performance indicators are quantifiable measurements that reflect the agreed upon important success factors of an organization. For example, key performance indicators for incidents in an IT organization could be the number of escalations and incident resolution time.
布局 布局是指主页或内容页面上拖放区的布置。 layout A layout is an arrangement of dropzones on a homepage or content page.
潜在客户 在销售能力自动化插件中, 潜在客户代表潜在客户公司的销售人员。 潜在客户记录存储联系信息和公司的基本简介。 lead In the Sales Force Automation plugin, leads represent salespeople at prospective customer companies. Lead records store contact information and a basic company profile.
许可证基础 许可证基础是指显示软件许可证的要求和配置项目 (CI) 与命名用户使用许可证方式的详细信息的记录。 许可证基础记录计算软件许可证的失效级别和合规状态。 license base A license base is a record that displays the requirements of a software license and the details of how the license is being used by configuration items (CI) and named users. License base records calculate the expiration level and the compliance status of a software license.
清单块 清单块是指由实例内的表中生成一系列列表的内容块。 list block A list block is a content block that generates a series of lists from tables within the instance.
列表定义 列表定义是指定义清单块的 UI 宏。 list definition A list definition is a UI macro that defines a list block.
本地更新设置 本地更新设置是指准备移到其他实例的当前实例上创建的更新设置。 local update set A local update set is an update set that was created on the current instance in preparation to be moved to another instance.
登录规则 登录规则确定用户登录后显示的网站首页。 login rule A login rule determines what site entry page the user will be presented with after logging in.
Lucene Lucene 是指一种开放源代码 让ServiceNow 用于对记录中的文本进行索引,以便按关键字搜索记录。 Lucene Lucene is open source code which ServiceNow uses to index the text in records so that the records can be searched by keywords.
维护日程安排 维护日程安排是指使用维护日程安排插件定义计划更改时间的日程安排。 维护日程安排以外安排的更改将标记为安排不当。 maintenance schedule A maintenance schedule is a schedule which defines when changes can be scheduled, using the Maintenance Schedules plugin. Changes scheduled for times outside the maintenance schedule will be flagged as improperly scheduled.
MIB(管理信息基础) MIB 是指保存网络内对象的记录并且通常与 SNMP 相关联的分层数据库。 Discovery 使用 MIB 收集各个系统上的信息。 MIB (Management Information Base) MIB is a hierarchal database which holds records of objects within a network and is often associated with SNMP. Discovery uses MIBs to gather information on various systems.
MID(管理、检测和发现) 管理、检测和发现 (MID) 服务器是指作为 Windows 服务或 UNIX 守护进程运行的 Java 服务器。 MID 服务器有助于 ServiceNow 平台和外部应用程序、数据源和服务之间的通信和移动。 MID (Management, Instrumentation, and Discovery) The Management, Instrumentation, and Discovery (MID) Server is a Java server that runs as a Windows service or UNIX daemon. The MID Server facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services.
模型 模型是指资产或配置项目(例如,IBM ThinkPad T60p 笔记本电脑)的特定版本或各种配置。 一个模型可以位于多个模型类别中。 例如,笔记本电脑可以是计算机和服务器。 model Models are specific versions or various configurations of an asset or configuration item (for example, an IBM ThinkPad T60p laptop computer). A model can be in more than one model category. For example, a laptop can be a computer and a server.
模型类别 模型类别定义资产、配置项目和其他项目(例如,合约、易耗品和许可证)的相互关系。 模型类别可以与许多模型相关,同时许多模型可以与单个模型类别相关。 例如,工作站的特定模型可以包含在计算机模型类别和服务器模型类别中。 model category A model category defines how assets, configuration items, and other items (for example, contracts, consumables, and licenses) are related to each other. A model category can be related to many models, and many models can be related to a single model category. For example, a specific model of a workstation can be included the computer model category and the server model category.
模块模板化 在项目管理中, 模块模板化是指复制现有任务并将其用作新任务模板的进程。 此技术允许从较大的项目结构中复制较小的子项目并单独应用。 modular templating In Project Management, modular templating is the process of copying an existing task and using it as a template for a new task. This technique allows for smaller sub-projects to be copied from a larger project structure and applied individually.
模块 模块是指应用程序导航器中可以在内容框架或单独的选项卡或窗口中打开页面的链接。 module A module is a link in the application navigator that opens a page in the content frame or in a separate tab or window.
NOC(网络运营中心) 网络运营中心是指管理和运营通信网络的场所。 NOC (Network Operations Center) A Network Operations Center is the location from which a communications network is administered and operated.
节点 节点是指单个 ServiceNow 实例中不同的应用程序服务器进程。 根据系统负载和其他活动功能,例如 Discovery,实例可以有两个或更多节点(称为群集)。 每个节点都具有不同的 URL,但指向同一数据库,并具有相同的实例 ID。实例中的界面节点(可能为两个或更多)处理所有来自浏览器的用户请求。 工作节点处理例如 MID 服务器探测和日程安排以及高负载系统中处理的事件等任务。 节点通常存在于同一实体服务器上,但可以在不同机器上运行。 node A node is a distinct application server process within a single ServiceNow instance. An instance can have two or more nodes (known as a cluster) depending upon system load and other active features, such as Discovery. Each node has a different URL but points to the same database and has the same instance ID. The interface node in an instance (there can be two or more) handles all the user requests from the browser. Worker nodes handle such tasks as MID Server probes and schedule and event processing in high load systems. Nodes typically exist on the same physical server, but can run on different machines.
验证码 验证码是指登录期间用于验证的一次性随机值,以防止恶意用户执行重放攻击以获取系统访问权限。 验证代理(通常为网络服务器)使用验证码、ID 值和发送者与同伴共享的预定义秘密验证登录。 nonce A nonce is a random value used once during login for authentication to prevent a malicious user from performing a replay attack to gain access to your system. An authentication agent (typically a network server) uses a nonce, an ID value, and a predefined secret shared by both the sender and the peer to authenticate the login.
非易耗品资产 非易耗品资产是指与系统中定义的配置项目相对应的资产。 配置项目信息,例如状态和位置的更改,需被追踪。 非易耗品资产必须作为单一实体进行整体转移。 通常作为非易耗品管理的资产示例包括计算机和服务器。 non-consumable asset A non-consumable asset is an asset that corresponds to configuration items defined in the system. Configuration item information, such as changes of status and location, is tracked. Non-consumable assets must be transferred as a single entity with a quantity of one. Examples of assets often managed as non-consumables include computers and servers.
通知设备 通知设备是指用于接收平台内所发布消息的通知交付端点对象,例如电子邮件或手机。 notification device A notification device in ServiceNow is a notification delivery endpoint object, such as email or a cell phone, used to receive messages generated from within the platform.
ODBC(开放式数据库连接) ServiceNow ODBC 驱动程序(符合 3.52 版的 Microsoft ODBC 规格)允许任何 ODBC 客户端连接到 ServiceNow 平台进行报告。 ServiceNow ODBC 驱动程序将 ServiceNow Web 服务支持用于纯查询界面。 ODBC (Open Database Connectivity) The ServiceNow ODBC Driver (compliant to version 3.52 of the Microsoft ODBC specification) allows any ODBC client to connect to the ServiceNow platform for reporting. The ServiceNow ODBC driver uses the ServiceNow Web Services support for a query-only interface.
OID(对象标识符) OID 是指任何 SNMP 设备上必备标识的对象标识符(在 Discovery 中称为系统 OID)。 一些设备提供 Discovery 可以用于标识该设备的单一 OID。 其他 OID 不单一,也无法标示设备。 ServiceNow 提供一份超过 400 个单一 OID 的列表。 OID (object identifier) An OID is an object identifier (called a System OID in Discovery) that is required identification on any SNMP device. Some devices provide a unique OID that Discovery can use to identify the device. Other OIDs are not unique and are useless for establishing the identity of a device. ServiceNow provides a list of over 400 unique OIDs.
机会 在销售能力自动化插件中, 机会追踪潜在产品或服务销售的帐户。 opportunity In the Sales Force Automation plugin, opportunities track potential sales of products or services to accounts.
订单向导 订单向导,在前期版本中称为捆绑,指导用户完成复杂订单进程的脚本形式之实体,可订购。 order guide An order guide, known as a bundle in previous versions, is an orderable entity that is a script that guides a user through a complex ordering process.
OU(组织单位) 在 LDAP 中, OU 用于描述组织单位并指示组织内的功能区域(例如 ou=人员,ou=组,ou=设备等)。 较低级别的 OU 可以用于进一步分解这些类别。 OU (organizational unit) In LDAP, OU is used to describe an organizational unit and indicates functional areas within an organization (such as ou=people, ou=groups, ou=devices, and so on). Lower level OUs might be used used to break down these categories even further.
PaaS(平台作为服务) PaaS 是指超越简单软件的 SaaS 的扩展,以提供整体业务平台解决方案。 ServiceNow 提供可定制性和可扩展性服务,以确保满足客户端平台的需求。 PaaS (Platform as a Service) PaaS is the extension of SaaS beyond simply software to offer an entire business platform solution. ServiceNow offers customizability and expandability to ensure client platform needs are met.
补丁版本 补丁版本修复一系列问题并支持现有的 ServiceNow 功能。 这也包括前期对指定版本发布的修补程序。 patch release A patch release supports existing ServiceNow functionality with a collection of problem fixes. It includes all previously issued hotfixes for a given release.
个性化 个性化表格或列表可以更改表格或列表的布局和外观,并可能添加、移除或重新布置字段和列。 personalize Personalizing a form or list changes the layout and appearance of the form or list and may add, remove, or rearrange fields and columns.
视角 菜单 视角允许具有访问权限的用户在基于其他角色的不同菜单结构之间切换。 例如,管理员可以将他或她的菜单视图切换到技术支持用户的视角,以检查该用户的角色是否提供适当的访问权限。 perspective Menu perspective allows a user with access rights to switch between different menu structures based on other roles. For example, an administrator can switch his or her menu view to the helpdesk user's perspective in order to check whether that user's role provides appropriate access rights.
数据透视表 数据透视表 显示汇总数据的摘要,并使您能够迅速调查汇总数据的来源。 非空单元格具有报告该单元格所表示记录数的工具提示。 单击非空单元格进一步显示这些记录的分类。 pivot table report A pivot table report shows the summary of aggregated data, and enables you to quickly investigate the source of the summarized data. Non-empty cells have tooltips that report the number of records the cell represents. Clicking a non-empty cell drills through to display a breakdown of those records.
平台 平台是指整套的 ServiceNow 软件服务。 platform The platform is the complete set of the ServiceNow software services.
轮询 轮询是指聊天时浏览器从服务器获取信息以发送即时消息的方式。 聊天的轮询方式使用 glide.short_poll_delay 属性配置。 polling Polling is the method by which the browser gets information from the server to send instant messages in Chat. The polling method for Chat is configured with the glide.short_poll_delay property.
弹出 弹出是指与 ServiceNow 记录中任何字段相关的自定义信息框,通过引用图标显示。 您可以定义字段以弹出形式显示,并设置鼠标悬停操作的等待延迟。 pop-up A pop-up is a customizable information box about any field in a ServiceNow record that is displayed from a reference icon. You can define the fields to display in pop-ups and set the wait delay for the mouseover action.
PPM(项目组合管理) PPM 将相关项目分组并配置进度数据进行显示。 PPM (Project Portfolio Management) PPM groups related projects and configures progress data for presentation.
预分配资产 预分配资产是指有库存(数量可能大于一),但还不属于金融负债的资产。 分配进程使预分配资产成为公认资产。 pre-allocated asset A pre-allocated asset is an asset that is in stock (with a quantity possibly greater than one), but is not yet a financial liability. The allocation process makes the pre-allocated asset a recognized asset.
前期版本 仍支持 前期版本,但推荐较新的发行版本。 所有 ServiceNow 版本都支持两个功能版本周期的补丁和修补程序。 previous release A previous release is still supported, but newer release versions are recommended. All ServiceNow releases are supported with patches and hotfixes for two feature release cycles.
优先级 票据的 优先级表示服务支持优先处理票据的速度。 ITIL 建议根据影响和紧迫性确定优先级。 priority The priority of a ticket indicates how quickly the service desk should address the ticket. ITIL suggests that priority be made dependent on Impact and Urgency.
探测 ServiceNow 探测探测是指 MID 服务器用于为 Discovery 功能确定可寻址设备的重要特征的代码段。 平台使用其自身语言(例如 SSH、WMI),并从模板中创建这些配置以用于与设备通信的探测。 探测可以确定设备的操作系统、处理器速度、RAM 数量等。 probe ServiceNow probes are pieces of code that a MID Server uses to determine important characteristics of addressable devices for the Discovery feature. The platform creates these probes from templates that are configured to communicate with a device using its own language (such as SSH, WMI). Probes can determine a device's operating system, processor speed, amount of RAM, and so on.
问题 问题是指一个或多个事件的原因。 创建问题记录时原因通常未知,由问题管理进程负责进一步调查。 problem A problem is a cause of one or more incidents. The cause is not usually known at the time a problem record is created, and the problem management process is responsible for further investigation.
进程应用程序 进程应用程序提供一套支持业务进程或功能的活动结构化组合,也为利益相关者提供可预见的商业价值。 进程应用程序包括 ITIL 应用程序(如,事件管理)和非 ITIL 应用程序(如,设施管理)。 process application A process application provides a structured set of activities designed to support a business process or function. It provides measurable business value for stakeholders. Process application covers both ITIL applications like Incident Management and non-ITIL applications like Facilities Management.
进程向导 进程向导指由您选择的可选高级审批引擎,而非默认审批规则。 进程向导可以使用下列审批逻辑:\n * 需要审批组的任何成员的任何审批,而非所有成员的审批,\n * 系统支持按照配置顺序的每个审批者,直至其中之一同意审批的有序审批。 \n您可以为下列操作创建进程向导:\n * 列明请求\n * 更改请求\n * 列明任务\n * 更改任务 process guide A process guide is an optional advanced approval engine that you select instead of the default approval rules. A process guide can use the following approval logic:\n * Any approvals in which the approval of any member of an approval group is required, rather than the approval of all members.\n * Sequenced approvals in which the system poles each approver in a configured sequence until one of them grants approval. \nYou can create process guides for the following operations:\n * Catalog Requests\n * Change Request\n * Catalog Tasks\n * Change Tasks
产品 在销售能力自动化插件中, 产品存储所提供产品的或服务的详细信息。 产品可以与竞争对手的产品联系,以辨别供应商更换产品的销售机会。 product In the Sales Force Automation plugin, products store detailed information about the products or services offered. Products may be associated with competitor products to identify vendor replacement sales opportunities.
范围集 范围集是指可以分配到 ServiceNow Discovery 日程安排的一系列 IP 范围、IP 地址或 IP 网络。 范围集的典型用途是定义特定位置中的所有可寻址设备。 range set A range set is a collection of IP ranges, IP addresses, or IP networks that you can assign to a ServiceNow Discovery schedule. A typical use of range sets is to define all the addressable devices in a specific location.
Orchestration(Orchestration 自动化) Orchestration 自动化使通常手动完成的简单或复杂的多系统任务自动化。 Orchestration 进程可以跨越所有管理学科并与所有类型的基础架构元素(例如应用程序、数据库和硬件)交互。 Orchestration (Orchestration) Orchestration automates simple or complex multi-system tasks that are normally done manually. An Orchestration process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases, and hardware.
记录 记录是指数据库表中的条目。 record A record is an entry in a database table.
记录制造者 记录制造者允许客户使用服务目录前端将信息添加到数据库中。 为 ESS 用户提供常规表格界面的用户友好的替代方案。 record producer A record producer allows customers to add information to the database using the service catalog front end. It provides a user-friendly alternative to the regular form interface for ESS users.
引用字段 引用字段从不同表中提取数据。 引用字段可以通过点(逐点审核)与源字段隔开的变量出现。 reference field A reference field draws data from a different table. Reference fields can appear in a variable separated from the source field by a dot (dot-walking).
引用图标 当指向图标时, 引用图标显示与 ServiceNow 表格中字段相关的自定义信息。 引用图标出现在一些表格上和所有的列表视图中,使您能够查看缩写版的记录。 reference icon A reference icon displays customizable information about fields in ServiceNow forms when you point to the icon. Reference icons appear on some forms and in all list views, enabling you to view abbreviated versions of records.
引用限定符 引用限定符使用自动完成支持或放大镜查找图标,以筛选引用字段的可选数据。 reference qualifier Reference qualifiers are used to filter the data that is selectable for a reference field, using either the auto complete support or the magnifying glass lookup icon.
注册表 使用 注册表将新事件添加到数据库中。 按业务规则创建事件后,您必须注册事件,然后可以将其用于电子邮件通知。 registry Use the registry to add a new event to the database. After you create an event in business rules, you must register the event before it can be used for email notification.
相关链接 相关链接提供从表格或列表对其他功能的访问。 管理员可以使用 UI 操作添加相关链接。 related link Related links provide access to additional functions from forms or lists. Administrators can add related links using UI actions.
关系类型 关系类型是指定义两个记录之间关系的记录。 这可以包括 CI 关系类型、知识关系类型或任务关系类型。 relation type A relation type is a record that defines the relationship between two records. This may include CI relation types, Knowledge relation types, or Task relation types.
版本 版本是指以客户使用为目的的软件开发工作的结果。 release A release is the result of a software development effort intended for customer use.
远程更新设置 远程更新设置是指其他实例上已创建并通过更新源转变的更新设置。 remote update set A remote update set is an update set that has been created on another instance and brought over via the Update Source.
报告 报告是指平台内图形表示的数据。 report A report is a graphical representation of data within the platform.
资源库 资源库是指定义库中虚拟机器模板可以使用的最大资源数量的 ESX 服务器的配置。 如果 ESX 服务器具有备用的其他资源,可配置属性可以在必要时扩展资源库。 resource pool A resource pool is a configuration on an ESX Server that defines the maximum number of resources that a virtual machine template in that pool can consume. A configurable property enables resource pools to expand when necessary if the ESX Server has additional resources to spare.
结果状态 结果状态是指 ServiceNow Discovery 尝试匹配 CMDB 中配有 CI 的网络中发现的设备标识之后采取的路径。 结果状态确定 Discovery 收到查询答案后是否继续或停止运作。 result state A result state is the path that ServiceNow Discovery takes after it attempts to match the identity of a device it has discovered in the network with a CI in the CMDB. The result state determines if Discovery continues or stops after it receives the answer to its query.
RFC(请求更改) 请求更改是指修改特定系统(改善功能或修复问题)的请求。 这包含在 ITIL 框架中,并通过 ITIL 更改管理在 ServiceNow 中实施。 RFC (Request for Change) A Request for Change is a request to modify a particular system, either to improve functionality or to fix problems. This is encompassed by the ITIL framework and is implemented in ServiceNow via ITIL Change Management.
风险 风险可能导致伤害或损失或影响实现目标的功能的可能事件。 风险通过威胁的概率、资产相对被威胁的脆弱性和风险发生时可能产生的影响进行衡量。 risk A risk is a possible event that could cause harm or loss or could affect the ability to achieve objectives. A risk is measured by the probability of a threat, the vulnerability of the asset to that threat, and the impact it would have if it occurred.
角色 角色是指分配给定义 ServiceNow 功能访问权限的用户或用户组的类别。 分配为同一角色的所有组或用户都授予相同的系统访问权限。 角色还可以包含其他角色;组合角色授予所包含角色的所有访问权限。 role A role is a category assigned to a user or group of users that defines access privileges to ServiceNow functionality. All groups or users assigned to a role are granted the same system access. Roles can also contain other roles; the combined role is granted all access rights from the contained roles.
回滚活动 回滚工作流程活动将进程向后推移到工作流程中的指定活动。 回滚活动可以用于重新设置已经执行的活动返回其原始状态。 rollback activity A rollback workflow activity moves processing backward to a specified activity in the workflow. A rollback activity can be used to reset an activity that has already executed back to its original state.
轮值表 组按呼叫旋转应用程序中的 轮值表是指组值班轮值时间类型、人员列表和通知规则的最高级别定义。 rota A rota in the Group On-Call Rotation application is the top level definition of on-call shift hour patterns, personnel lists, and notification rules for a group.
SaaS(软件即服务) SaaS将软件作为服务而非最终产品提供。 软件托管在远程机器上,而非本地网络或单个软件安装,在按键访问时运作。 ServiceNow 提供这种格式的软件。 SaaS (Software as a Service) SaaS provides software as a service rather than as an end product. Instead of local network or individual software installations, software is hosted on a remote machine and accessed as needed. ServiceNow provides software in this format.
计划项目 计划项目是指计划的作业的特定实例。 schedule item A schedule item is a particular instance of a scheduled job.
计划的作业 计划的作业是指根据计划定期执行指定任务的记录。 计划的作业可以生成和分发报告、从模板中生成记录或运行脚本。 scheduled job A scheduled job is a record that performs a given task regularly, based on a schedule. Scheduled jobs can generate and distribute reports, generate records from templates, or run a script.
范围 在服务组合管理中, 范围是指定义业务服务限制的详细服务参数。 scope In Service Portfolio Management, scope refers to the detailed service parameters that define the limits of a Business Service.
Scrum Scrum 是指主要部署在敏捷开发环境中的迭代和增加的项目管理框架。 Scrum 特色在于短暂的开发周期,称作疾跑,拥有创建、测试和发布的功能。 有关 Scrum 的更多信息,请参见 SDLC Scrum 进程 Scrum Scrum is an iterative and incremental framework for project management mainly deployed in agile software development environments. Scrum is characterized by brief development cycles, called sprints, in which a feature is created, tested and released. For more information about Scrum see SDLC Scrum Process
scrum 主控 在 Scrum 团队中, Scrum 主控保持团队成员专注于完成当前疾跑中的情景,并确保 Scrum 进程顺利运行。 Scrum master On a Scrum team, the Scrum master keeps team members focused on completing the stories in the current sprint and ensures that the Scrum process runs smoothly.
搜索链 搜索链用于提供 Zing 文本搜索中的搜索建议。 搜索链跟踪随时间推移按顺序出现的类似搜索以生成建议。 search chain Search chains are used to provide search suggestions in Zing Text Search. Search chains generate suggestions by tracking occurrences of similar searches, in order, over time.
搜索页面 搜索页面是指用于显示搜索结果的内容页面。 search page A search page is a content page used to display search results.
服务 服务是指执行活动的应用程序或功能,以支持业务应用程序或平台。 service A service is an application or feature that performs activities in support of either business applications or the platform.
服务目录 服务目录是指您的 IT 技术支持为其用户提供商品和服务的中央存储库。 用户可以直接从服务目录请求这些服务和项目。 Service Catalog The Service Catalog is the central repository of goods and services that your IT help desk provides for its users. Users can directly request these services and items from the Service Catalog.
服务级别协议 (SLA) 在平台内, 服务级别协议 (SLA) 是指衡量开放任务所用时间的定义规则。 在设置的一段时间之后,SLA 将开放任务提升一个级别,从正常到中度、中度到高度以及高度到逾期。 Service Level Agreement (SLA) Within the platform, a Service Level Agreement (SLA) is a defined rule that measures the elapsed time of an open task. After a set period of time, the SLA promotes the open task an escalation level, from Normal to Moderate, Moderate to High, and High to Overdue.
服务级别约定 在平台内, 服务级别约定是指控制一个或更多 SLA 的定义主控分类。 将服务级别约定分配给特定事件将有助于找到最合适的 SLA。 Service Level Contract Within the platform, a Service Level Contract is a defined master class that controls one or more SLAs. Assigning a Service Level Contract to a particular incident will help find the most appropriate SLA.
短轮询 轮询是指聊天时浏览器从服务器获取信息以发送即时消息的方式。 通过短轮询,浏览器以 glide.short_poll_delay 属性定义的固定时间间隔将请求发送到服务器。 例如,每隔 1000 毫秒打开新的请求、接收即时(可能为空)响应并关闭连接。 short polling Polling is the method by which the browser gets information from the server to send instant messages in Chat. With short polling, the browser sends a request to the server in fixed intervals as defined by the glide.short_poll_delay property. For example, open a new request every 1000 milliseconds, receive an immediate (possibly empty) response, and close the connection.
网站首页 网站首页是指当用户首次到达内容网站时在向其显示的内容页面。 site entry page A site entry page is a content page designed to be displayed to the user upon first arriving at a content site.
多项双选列 多项双选列是指用于从可用项目库中选择多个选项的双列界面。 slushbucket A slushbucket is a double column interface for choosing multiple selections from an available pool of items.
社交 IT 社交 IT 是指使用社交媒体技术(例如即时消息和微博)提高 IT 操作。 social IT Social IT is the use of social media technology (such as instant messaging and microblogging) to enhance IT operations.
电子表格编辑模式 电子表格编辑模式,或网格编辑,允许用户使用键盘导航在列表视图中修改数据,与在电子表格中输入数据相似。 管理员可以通过将 glide.ui.list_edit_grid 属性设置为 true 来启用列表的电子表格编辑模式。 spreadsheet edit mode Spreadsheet edit mode, or grid editing, allows users to modify data in list view using keyboard navigation, similar to entering data in a spreadsheet. Administrators can enable spreadsheet edit mode for lists by setting the glide.ui.list_edit_grid property to true.
疾跑 在 Scrum 中, 疾跑是指具有可调节范围、旨在满足迅速变化的开发需要的、较短的且周期固定的日程安排。 sprint In Scrum, a sprint is a short, fixed schedule of cycles with adjustable scope, designed to address rapidly changing development needs.
静态 HTML 块 静态 HTML 块是指内容页面中提供 HTML 的内容块。 static HTML block A static HTML block is a content block that renders HTML within a content page.
库存规则 库存规则是一项定义标准,陈述当库存室中某项特定资产的库存达到指定阈值时,应从其他库存室转移或从供应商处订购一定数量。 stock rule Stock rules are defined criteria stating that when inventory of a particular asset in a stockroom reaches a specified threshold, a certain number should either be transferred from another stockroom or ordered from a vendor.
库存室 库存室是指存储资产的地方。 stockroom A stockroom is a place where assets are stored.
非索引字 非索引字是指由于对搜索结果无意义而未编索引的常见字。 冠词、连词、人称代词和介词是可能配置为 Zing 文本搜索非索引字的非索引字示例。 stop word Stop words are common words that are not indexed because they are not meaningful in search results. Articles, conjunctions, personal pronouns, and prepositions are examples that may be configured as stop words for Zing text search.
情景 情景,或用户情景,是指用于敏捷软件开发的 Scrum 方式的产品要求或客户业务案例的简要说明。 通常,情景采用通俗易懂的语言表达,以帮助读者了解软件应达到的目标。 story A story, or user story, is a brief statement of a product requirement or a customer business case that is used in the Scrum method of agile software development. Typically, stories are expressed in plain language to help the reader understand what the software should accomplish.
情景点 情景点,在 Scrum 中是指基于 Scrum 团队成员的评估对完成情景所需工作(不一定是时间)的估量。 story point Story points in Scrum are arbitrary measurements of the effort (not necessarily the time) required to complete a story, based on the estimates of Scrum team members.
Summary Set Summary Set [sys_report_summary] 表临时保存必要的信息以提供图。 此表由自定义表插件启用。 Summary Set The Summary Set [sys_report_summary] table temporarily holds the necessary information for rendering a chart. This table is enabled by the Custom Charts plugin.
支持版本 所有 ServiceNow 版本都支持两个功能版本周期的补丁和修补程序。 supported release All ServiceNow releases are supported with patches and hotfixes for two feature release cycles.
标记 标记是指实时源消息中使用 hash (#) 符号标记的字。 标记是按照关键字或标题对消息分类以获得更好的搜索结果的方式。 tag Tags are words marked with a hash (#) symbol in Live Feed messages. Tags are a way to categorize messages by keyword or topic for improved search results.
任务 任务 [task] 是指基础系统中所提供的内核表之一。 任务提供扩展任务的每个表上使用的一系列标准字段,例如事件和问题表。 task Task [task] is one of the core tables provided in the base system. It provides a series of standard fields used on each of the tables that extend it, such as the Incident and Problem tables.
主题 主题是指内容管理系统中的一组样式表。 theme A theme is a grouping of style sheets in the Content Management System.
跟踪自定义 跟踪自定义是指对记录到更新设置中的表自定义。 tracked customization Tracked customizations are customizations to tables which are recorded into update sets.
转换映射 转换映射将导入设置中的字段与单个目标表中的字段匹配。 单个导入设置字段可以映射到目标表中的多个字段。 当创建转换映射时,自动映射功能可以用于匹配字段,或者脚本可以用于高级逻辑。 定义之后,转换映射可以重新使用,并且多个转换映射(每个针对特定表)可以按您指定的顺序应用于导入设置。 transform map A transform map matches fields from an import set to fields in a single destination table. A single import set field can be mapped to multiple fields in the destination table. When creating a transform map, the automap feature can be used to match fields, or scripting can be used for advanced logic. Once defined, a transform map can be reused, and multiple transform maps (each for a specific table) can be applied to an import set in the order you specify.
树目录选取器 树目录选取器是指从分层列表中进行选择的导航工具。 tree picker A tree picker is a navigational tool for selecting from hierarchical lists.
UAC(用户帐户控制) UAC 是指限制非管理员用户对特定软件权限的安全功能。 此功能包含在现代的 Microsoft Windows 操作系统中并且可能影响 MID 的服务器插件的行为。 UAC (User Account Control) UAC is a security feature that limits the permissions of a particular software for non-administrative users. This feature is included in modern Microsoft Windows operating systems and can affect the behavior of the MID Server plugin.
UI 操作 UI 操作是指使您能够根据其他表记录中的信息在表中创建记录的弹出菜单选择。 例如,您可以直接从现有的问题记录中创建新的更改记录。 UI action A UI action is a pop-up menu selection that enables you to create a record in a table based on the information from a record in another table. For example, you can create a new Change record directly from an existing Problem record.
UI 宏 UI 宏是指可以从 UI 页面调用的可重复使用的 Jelly 脚本。 UI macro A UI macro is a reusable Jelly script that can be called from a UI page.
进程 更新设置是指客户对实例进行的、也可转移到其他实例的一系列自定义。 当对实例进行更新时,更改会自动添加到当前的更新设置中。 每次只能有一个当前的更新设置。 update set An update set is a collection of customizations made by a customer to their instance that can be transferred to another instance. When an update is made to the instance, the change is added automatically to the current update set. There can be only one current update set at a time.
更新设置选取器 更新设置选取器是指实例标题栏中的下拉选择列表,选择当前用户进行的哪项更新设置自定义将被纳入分组。 update set picker The update set picker is a drop-down choice list in the instance header bar that selects which update set customizations made by the current user will be grouped in.
更新源 更新源是指当前实例可以转移更新设置的 ServiceNow 实例。 update source An update source is a ServiceNow instance that the current instance can pull update sets from.
URL 后缀 URL 后缀定义内容管理系统中内容页面的 URL。 内容网站和内容页面均有其自己的 URL 后缀,并以下列格式生成: <实例路径> + /<网站后缀> + /<页面后缀> + .do URL suffix A URL suffix defines the URL of a content page within the Content Management System. Both Content Sites and Content Pages have their own URL suffixes, and are generated in the format: <path to your instance> + /<site suffix> + /<page suffix> + .do
验证脚本 验证脚本控制用户输入到数据字段的格式,并显示语法错误的错误消息。 例如,您可以创建脚本以强制执行用户输入电子邮件地址的正确格式。 validation script A validation script controls the formatting of user input into data fields and displays an error message for syntax violations. For example, you can create a script that enforces the proper formatting of an email address entered by a user.
变量设置 变量设置是指可以在目录项之间共享的变量模块单位。 定义一次变量设置,可以在多个地方使用。 variable set A variable set is a modular unit of variables that can be shared between catalog items. Define a variable set once and use it in multiple places.
速度图 在 Scrum 中, 速度图显示团队在一次疾跑中可以处理的工作量(单位为点),随时间推移衡量。 此计算有助于 Scrum 主控预测团队在将来的疾跑中可以处理的负载量。 velocity chart In Scrum, a velocity chart shows how much effort (in points) a team can handle in one sprint, measured over time. This calculation helps the Scrum master predict how much load a team can handle in future sprints.
视图 视图是指个性化表格或列表的保存版本。 视图使用户能够以多种方式快速显示同一表格或列表。 管理员可以创建自定义视图。 view A view is a saved version of a personalized form or list. Views enable users to quickly display the same form or list in multiple ways. Administrators can create custom views.
工作流程活动 工作流程活动是指工作流程运行时执行的各个操作。 这可以包括(但不限于)执行脚本、操作记录、等待一段设置的时间或记录事件。 workflow activity Workflow activities are the individual actions the workflow performs as it runs. This can include (but is not limited to) performing scripts, manipulating records, waiting for a set period of time, or logging an event.
工作流程字段 任务记录中的 工作流程字段存储和显示工作流程中任务记录的位置。 workflow field A workflow field in a task record stores and displays the location of the task record in the workflow.
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