Overview

Manage business processes from start to finish with integrated solutions for:

Asset and Configuration: identify and monitor IT service assets and their relationships.
Planning and Policy: define IT strategies and manage projects.
IT Services: deliver IT services and support to business users.
Non-IT Services: automate business processes outside of IT.

Asset and Configuration

Asset Management Manage assets and inventory records.	Configuration Management Define and maintain a configuration management database (CMDB) for your IT infrastructure.
Software Asset Management Manage and audit software licenses.	Procurement Manage requests and purchase orders.
Product Catalog Store information about models.	Contract Management Manage contracts, add terms and conditions, and generate expense lines for contracts.
Expense Line Track costs and point-in-time expenses.

Cost Management Track the costs of configuration items, tasks, and labor for reporting and budgeting.	IT Governance Risk and Compliance Define and enforce policies through risk controls and audit processes.
Project Management Plan, organize, and manage projects, tasks, and resources.	Release Management Plan, build, and coordinate the release of new and improved services.
Service Level Management Ensure that a guaranteed level of service is provided for all IT services.	SDLC Scrum Process Manage agile software projects in multi-team and multi-product environments.
Managed Documents Manage electronic document control, including reviews, approvals, versioning, and security.	Data Certification Certify data accuracy by planning, scheduling, and performing certification checks.

Incident Management Manage service disruptions and restore normal operation quickly.	Knowledge Management Gather, store, and share knowledge within your organization.
Change Management Minimize the impact of service maintenance.	Work Management Manage work tasks of any kind that need to be performed on location.
Problem Management Identify the underlying cause of recurring incidents.	Service Catalog Management Automate requests for goods and services.
Service Portfolio Management View and monitor the business services that your IT infrastructure supports.

Facilities Management Manage facilities requests and maintenance.	Human Resources Management Organize employee information, procedures, requests, and benefits.
Sales Force Automation Manage sales and marketing operations throughout the sales life cycle.	Coaching Loops Identify critical moments and improve employee performance for business processes.