Spring 2010 Release Notes

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The Spring 2010 release was released June 4, 2010, and includes the following enhancements and new functionality. This release is no longer recommended for upgrades. If you want to upgrade an instance, consider a current version.
A manual detailing all of the new functionality can be found here.

1 Feature Matrix

Automatic for all
Automatic for new instances Admin can enable plugin Contact ServiceNow for plugin
New Language Dictionaries for Spell Checking  
Grant people only the rights they need to do their job Tick.png  
Embedding video files in HTML fields Tick.png  
Viewing and managing customizations in upgrade history Tick.png  
Role Delegation Plugin  
Tick.png Tick.png  
Service Catalog UI Policy Tick.png  
SAML 2.0 Single Sign-On Plugin  
Service Portfolio Management Plugin  
Field Service Management Plugin  
Project Management v2 Plugin  
Cost Management Plugin  
Integration - ManageIQ EVM Plugin  

2 Description of Functionality

Our Spring 2010 release contains the following new or improved functionality:

  • New domain picker menu format: The domain reference picker format has been added to the Domain Support Plugin. This optional picker enables users to select from a large list of domains by filtering the list or by using an auto-complete feature to locate and display selections by their first letter.
  • Streamlined HTML Editor controls: Extraneous controls were removed from the ServiceNow HTML editor, and new icons were created for existing controls.
  • Enhanced search capabilities on mobile devices: The capabilities for searching ServiceNow lists on mobile devices have been enhanced to include for text searches, sorting, go to searches by initial letter or number, and the ability to control the number of records that display on a page.
  • Search result limits for the Service Catalog and the Knowledge Base: To improve search performance, two new properties were added to control the number of records returned from Catalog and Knowledge searches.
  • Database field types are protected in existing records: The platform does not permit the internal data type of an existing dictionary field to be changed to an incorrect data type.
  • Selective scanning for Discovery port probes: The out-of-box system now prioritizes the order in which the WMI, SSH, and SNMP port probes run. This ensures the proper classification of devices that might be using two protocols (e.g. SSH and SNMP).In previous versions, controlling which protocols ran could only be accomplished with the use of complex Behaviors. Now, an administrator can perform a Basic Discovery in which the correct protocols are detected and used to classify devices.
  • New controls for Discovery logging and probe reports: Two new fields were added to the Discovery Schedule to control the generation of probe reports and the logging of Discovery state changes (current and completed activity). In previous versions, the generation of probe reports was controlled by a property. The logging of state changes is new functionality.
  • New Discovery multiprobe for classifying ESX Servers: A new multiprobe called UNIX - Classify that can classify ESX Servers is installed with the Discovery plugin. This multiprobe contains two simple probes, one for classifying ESX Servers (run first) and another for classifying UNIX devices (run on any SSH device not determined to be an ESX Server).
  • Discovery Quick Ranges IP address selection feature: The new Quick Ranges feature in Discovery enables administrators to define different IP address formats in one interface. Users can enter IP address lists, IP networks, or IP address ranges in a comma-delimited list, and ServiceNow will organize them automatically by type.
  • Improved Discovery Status information: The Discovery Status form has been enhanced to display specific fields from the schedule (in read-only format) that apply to the current Discovery. Additional information has been added to the Discovery Devices Related List, including a link for investigating the details of failed scans.
  • Help the Help Desk Login Script: A new module was created that provides a link for downloading the WMI Login Script. This script is now used by the Help the Help Desk feature to gather information about Windows computers and update the CMDB.
  • OpenID Single Sign-on: ServiceNow supports a subset protocol of OpenID single sign-on known as Stateless with post-back signature verification.
  • JSON Web Service: ServiceNow supports the JSON object as a data format for Web services.
  • AttachmentCreator SOAP Web Service: Documents can now be attached to records in ServiceNow by sending a SOAP message that targets the ecc_queue table.
  • Hierarchical Web Service: ServiceNow supports inserting hierarchical data into tables or Web service import set tables.
  • Perl API: ServiceNow provides a Perl API for programmatic access to the platform and its applications.
  • Shopping Cart and Catalog Item Quantity Controls: New fields in the Catalog Items form can be used to hide the quantity of items being requested and the contents of the shopping cart from a user's view.
  • Simplifying Discovery: Discovery has been enhanced to simplify the selection of scan types and to eliminate inaccurate updates to the CMDB. Logging information has been improved and some functionality has been made obsolete.
  • update_synch attribute blocked: The update_synch attribute has been blocked from use in Dictionary records to prevent serious performance problems when it is used incorrectly. See Synchronizing Tables Between Instances with XML Import Sets for the best practice on migrating data.
  • Attachment Logging: Whenever an attachment is downloaded, an attachment.read event record is written. Use this event to perform specific tasks in Script Actions and Email Notifications.
  • Attaching Files to records using drag-and-drop technique: You can now add one or more file attachments to ServiceNow records by dragging and dropping the files directly on to the header bar of the record.
  • Filtering Related Lists of CI components: Discovery populates Related Lists in CI records with components (disk drives or interfaces) it finds during a scan. Components recorded in the CMDB but not found in the latest scan are deemed absent and are not displayed.
  • Basic Access Authentication is now available for the Help the Help Desk script. Two new properties were created to add a user name and a password to the Help the Help Desk script (helpthehelpdesk.js) to enable basic access authentication when the script is run by a user logged in with those credentials. These users can be granted a role that limits their privileges to read and write access to the ECC Queue only.
  • User preference for the JavaScript editor: A new control has been added to the ServiceNow script editor allowing users to disable the JavaScript editor on an individual basis.
  • Remote Update Set comparison and resolution enhancements: The comparison and resolution of update set collisions has been enhanced and simplified. Comparisons now highlight modifications, insertions, and deletions in different colors and provide a streamlined method of skipping or committing changes.
  • Upgrade details enhancement: The upgrade details form for comparing out-of-box functionality with customizations now uses colored highlighting to show modified, added, or removed elements.
  • New out-of-box Discovery Identifiers: Ten new Discovery Identifiers have been added to the out-of-box system.
  • SOAP Message: A new module installed by the Web Service Consumer plugin enables users to develop, prototype and save outbound SOAP messages that can be re-used in business rules and scripts.
  • Automatic software licensing functionality: The software license count feature automatically compares installed software with actual license counts, and then checks to ensure that software usage is in compliance with the number of licenses purchased.

3 Other Notable Changes

See Spring 2010 Notable Changes for differences you may encounter with this build. Not necessarily problems, not necessarily major features, just things you may notice behaving different than before.

4 Fixes

See Spring 2010 Fixes for a list of issues fixed in the Spring 2010 release (logged in users only). See Spring 2010 Update for a list of issues fixed after the Spring 2010 release.

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