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Tiny URL Support

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Tiny URL Support
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1 Overview

Tiny URL support enables the generation of shortened internal URLs to avoid exceeding the Microsoft Internet Explorer URL character limit. For information on how URLs are structured in the ServiceNow platform, see URL Components.

The Tiny URL Support plugin is activated automatically but is not enabled. Activate this plugin if Microsoft Internet Explorer displays failure to open page errors during routine operations in the ServiceNow platform.

2 Installed with Tiny URL Support

The following system properties (System Properties > System) control tiny URL generation.


Property Description
glide.use_tiny_urls When enabled, shortens URLs too large for Internet Explorer to a tiny URL.
  • Type: true | false
  • Default value: false
glide.tiny_url_min_length Minimum length of a redirect URL that is turned into a tiny URL
  • Type: integer
  • Default value: 1024
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