Virtual Assets Management Portals

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Cloud Provisioning

1 Overview

The Self-Service and Cloud Provisioning applications provide three portals for viewing and managing the virtual machines you order and the virtual assets you administer. The information is presented in a familiar homepage layout with controls for moving, adding, or deleting gauges. These virtual asset views are included in the ServiceNow system when either the Orchestration - VMware Support or Orchestration - Amazon EC2 plugin is activated:

  • My Virtual Assets: Users see the virtual machines they have ordered and their current requests for virtual resources.
  • My Team's Virtual Assets: Users see the virtual machines that the team has ordered and the team's current requests for virtual resources.
  • Cloud Admin Portal: Cloud admins see metrics, resource optimization, chargebacks, and several requests for virtual assets.
  • Cloud Operations Portal: Cloud operators see the virtual machines they manage and the provisioning tasks assigned to them.
  • Service Monitoring Portal: Cloud administrators see pending approvals for virtual machines (VMs) and summary data regarding their deployment state. This portal is available for Eureka and previous releases only.

From these portals, users can open virtual server records and perform management tasks such as starting and stopping virtual machines and changing the duration of a lease. The virtual assets management portals are available in the Calgary release.

2 My Virtual Assets

Members of the Virtual Provisioning Cloud Users group can access the My Virtual Assets portal by navigating to Self-Service > My Virtual Assets.

The portal shows these gauges in the base ServiceNow system:

  • My Virtual Assets: All virtual machines assigned to the logged-in user.
  • My Virtual Assets - Key Metrics: Useful metrics about the user's virtual machines: total number of active VMs, scheduled VMs, and VMs that will expire soon.
  • VMs By State: A chart of the user's VMs, grouped by state, such as on, off, or paused.
  • VMs By Type: A chart of the user's VMs, grouped by type, such as VMware or EC2.
  • My Virtual Asset Requests: All requests for virtual resources made by the user. The list shows the details of the request and the stage, which allows the user to track the approval and provisioning process.


VM_Service_Catalog_Calgary3.png

3 My Team's Virtual Assets

Members of the Virtual Provisioning Cloud Users group can access the My Team's Virtual Assets portal by navigating to Self-Service > My Team's Virtual Assets.

The portal shows these gauges in the base system:

  • Team Virtual Assets: All virtual machines assigned to the logged-in user.
  • Team Virtual Resource Metrics: Useful metrics about the user's virtual machines: total number of active VMs, scheduled VMs, and VMs that will expire soon.
  • VMs By State: A chart of the user's VMs, grouped by state, such as on, off, or paused.
  • VMs By Type: A chart of the user's VMs, grouped by type, such as VMware or EC2.

4 Cloud Admin Portal

Members of the Virtual Provisioning Cloud Administrators group can access the Cloud Admin portal by navigating to Cloud Provisioning > Management > Cloud Admin Portal.

The portal shows these gauges in the base ServiceNow system:

  • Virtual Resource Request Metrics: Requests for virtual resources.
  • Amazon Resource Request Metrics: Requests for Amazon resources.
  • Resource Optimization: Underutilization counts for virtual assets.
  • Virtualization Chargeback: Total prices for chargebacks for virtual assets, shown by retail, IT, engineering, and sales.
  • VM Requests Last Month: Request records for all virtual machine requests, grouped by state.
  • Service Catalog Virtual Requests by Type: Service catalog requests for virtual assets shown by type.
  • Stack Requests Last Month: The number of stack requests, grouped by state.


The Cloud Admin Portal

5 Cloud Operations Portal

Members of the Virtual Provisioning Cloud Operators group can access the Cloud Operations portal by navigating to Cloud Provisioning > Management > Cloud Operations Portal.

The portal shows these gauges in the base ServiceNow system:

  • Virtual Provisioning Tasks: Pending tasks related to provisioning virtual machines, such as providing provisioning details.
  • Virtual Administration - Key Metrics: Useful information about the virtual machine environment, such as the number of virtual machines in an error state and the number of tasks requiring the attention of the logged in user. Included are breached OLAs, displaying active tasks that have breached their contract. By default, this limit is 1 day. For more information about OLAs for virtual server tasks, see Virtual Server Requests SLA.
  • Virtual Requests by Status: Recent virtual requests, grouped by status.
  • Virtual Provisioning Tasks by Type: Cloud provisioning catalog tasks grouped by type.
  • Virtual Assets that I manage: All virtual resources managed by the logged-in user.


VirtualAdministrationPortal.png

6 Service Monitoring Portal for Eureka and Previous Releases

Members of the Virtual Provisioning Cloud Administrators group can access the service monitoring portal by navigating to Cloud Provisioning > Management > Service Monitoring Portal. This portal is available for Eureka and previous releases only.

The portal shows these gauges in the base ServiceNow system:

  • Virtual Machine Request Metrics: Requests for virtual machines and changes to existing virtual machines, such as upgrading the CPU count, memory, or disk size. Included are active requests that have exceeded their contract limits. By default, this limit is 1 day. For more information about SLAs for virtual server requests, see Virtual Server Requests SLA.
  • Virtual Machine Key Metrics: Useful metrics about the cloud provisioning environment, such as the number of managed VM instances and service catalog offerings.
  • Virtualization Chargeback: Virtualization items in a list displaying stage, approval status, and price. Price is only visible when the list is configured for the Service Monitoring view.
  • Open Virtual Requests by Stage: Virtual requests, by stage.
  • Virtual Requests by Type: All current virtual resource requests, by type.
  • All VMs By State: The number of virtual machines in each state.


VirtualProvisioningPortal.png

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