|Note: The latest release this documentation applies to is Fuji. For the Helsinki release, see Web Services. Documentation for later releases is also on docs.servicenow.com.|
HTTP-based web services allow diverse applications to talk to each other. ServiceNow supports both inbound (provider) and outbound (consumer) web services.
2 Video Tutorial
The following video tutorial explains, with use case examples, how web services work in ServiceNow instances. Provides a brief overview of the System Web Services application.
|Web Services: Introduction|
3 Inbound Web Services
Inbound web services allow you to access and modify ServiceNow data using a client application.
- Direct Web Services: query tables and records directly using SOAP, REST, or other web service formats.
- ODBC Driver: report on ServiceNow data using an ODBC client, such as Microsoft Excel.
- Import Set: access the import set tables and import data through a web service interface.
4 Outbound Web Services
Outbound web services allow you to send SOAP and REST messages to external web service providers.
|web_service_admin||Can access the System Web Services application menu, create scripted web services, and create new import web services.|
6 Menus and Modules
To access web service features, use these modules under the System Web Services application menu.