Web Services

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Note
Note: This article applies to Fuji. For more current information, see Web Services at http://docs.servicenow.com

The ServiceNow Wiki is no longer being updated. Please refer to http://docs.servicenow.com for the latest product documentation.


Web Services

1 Overview

HTTP-based web services allow diverse applications to talk to each other. ServiceNow supports both inbound (provider) and outbound (consumer) web services.

2 Video Tutorial

The following video tutorial explains, with use case examples, how web services work in ServiceNow instances. Provides a brief overview of the System Web Services application.

Web Services: Introduction

3 Inbound Web Services

Inbound web services allow you to access and modify ServiceNow data using a client application.

4 Outbound Web Services

Outbound web services allow you to send SOAP and REST messages to external web service providers.

5 Roles

Role name Description
web_service_admin Can access the System Web Services application menu, create scripted web services, and create new import web services.

6 Menus and Modules

To access web service features, use these modules under the System Web Services application menu.

Web services app menu.png
  • SOAP Security Policies: View, create, and edit security policies for inbound SOAP web services.
  • WS Security Profiles: View, create, and edit WS-Security profiles for inbound SOAP web services.
  • Properties: Set properties to control the behavior of web services.
  • Scripted Web Services: View, create, and edit scripted web services.
  • Inbound
    • Create New: Create new web services for importing data.
    • Computer: View and edit the base system Computer [imp_computer] web service import set staging table.
    • Location: View and edit the base system Location [imp_location] web service import set staging table.
    • Notification: View and edit the base system Notification [imp_notification] web service import set staging table.
    • User: View and edit the base system User [imp_user] web service import set staging table.
  • Outbound
  • REST
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